general
Q. Does the hotel have any parking lots?
A.
We are sorry, but our hotel does not have any parking lots.
So, please park your car in one of the parking lots around our hotel. It costs about 3,000 yen if you use it from 15:00 (check in time) till 11:00 (check out time) next morning.
More details of these parking lots are on our webpage (click “Access”).
Q. What is the closest train station to your hotel, and how do we get to your hotel from there?
A.
Subway Karasuma line Gojo station is the closest station to our hotel.
From Exit 8, walk to the right for about a minute to the second intersection.
The Main entrance is on your right at the north-west corner of the intersection.
You will see Higashi Honganji Temple right in the south.
Q. Is the hotel handicapped accessible?
A.
Our hotel is not handicapped accessible in that there are a few steps at the entrance of all the rooms, and some little steps inside the rooms in the main building.
Q. Do you have any washing machines in your hotel?
A.
No, we do not, but we have a laundry service.
Q. Do you have any smoking room or smoking areas in the hotel?
A.
All our hotel rooms are non-smoking, but we have a smoking area on B2 of the main building and on the ground floor of the annex.
Q. We have some food allergies and dislikes. Is it possible to make our meals free of these foods?
A.
We will try our best to meet your request, so please provide us with more details of your food allergies and dislikes.
Q. Is it possible to make our meals vegetarian?
A.
We will try our best to meet your request, so please provide us with more details about what you can eat and what you should avoid.
Q. What amenities are provided for us in the room?
A.
Yukata (Japanese robe), slippers, tooth brush, hair brush, razor, swabs, cotton pads, make-up cleanser, face lotion and moisturizer are provided in the room.
＜Policy regarding amenities and linen>
At hotel kanra kyoto, we do not replace amenities other than linen for guests staying more than one night.
However, we will provide extra amenities upon request.
Razors are kept at reception and provided upon request. For guests requiring razors, please notify reception.
We thank you for your understanding and cooperation.
Q. Is Wi-Fi available in the hotel?
A.
Yes, free Wi-Fi is available in our hotel.
Q. What is your cancellation policy?
A.
100 % from 7 days prior to the check in date.
So, to avoid being charged, cancellation needs to be made by 8 days before.
Q. I am allergic to feather. Do you have any feather-free duvets and pillows?
A.
Yes, we do.
If you need them, please let us know in advance as the number of these items is limited.
Q. What time is check-in/check-out?
A.
Check-in: 15:00 Check-out: 11:00 Luggage storage service is available before check-in time and after check-out time.
Q. How much does breakfast cost and what kind of breakfast do you serve?
A.
Breakfast is served at our restaurant, THE KITCHEN KANRA.
Our breakfast is 4,000 yen / meal (tax and service charge inclusive) and can be added either before or after your arrival.
Q. What’s the best way to get to your hotel from KIX?
A.
The best way is to take JR Haruka from KIX to the Kyoto station.
75 min train ride and 12 min walk ( or 5 min taxi ride) from the central exit of the Kyoto station.
Q. What’s the best way to get to your hotel from Kyoto Station and how long it takes?
A.
It takes 12mins from the central exit. Walk along the Karasuma steet. We are located at the corner of the Karasuma street and Hanaya cho street, just the north of Higashi Honganji temple, the biggest Buddhism temple.
Or 5 min taxi ride from the central exit of the Kyoto station.
Q. What is the difference between the main building and the Annex building?
A.
Our annex building was built in 2010 and our main building has became a part of us in 2016.
The faclities such as our reception desk, two restaurants, and lounge are located in the main building.
Both buildings are built next to each other and you can easily access from the Main building to the Annex building
from the ground floor through a short pathway.
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A.
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about children
Q. Do you have any baby cots?
A.
Yes, we do.
Our cots are available for babies of 0 – 2 years old.
If you need one of them, please let us know in advance as the number of the cots is very limited.
Q. Are any baby chairs available at the restaurant in your hotel?
A.
Yes, our restaurants have some baby chairs.
If you need one of them, please let us know in advance.
Q. Do you have any pajamas for children?
A.
Yes, we do, but it is one-size-fits-all.
Q. Do you have any breakfast or dinner for children?
A.
We have kids breakfast menu at 1,800 yen(tax and service charge are inclusive).
Kid’s dinner also available at our restaurant and recommend to make a reservation in advance.
Q.
A.
service
Q. Is it possible to store our luggage before our check in and after our check out?
A.
Yes, it is.
Our reception is open for 24 hours, so you are welcome to use our luggage storage service any time.
Q. Is early check in possible?
A.
No, it is not.
Check in starts at 15:00, but our luggage storage service is available any time before that time.
Q. Is late check out possible?
A.
Whether late check out is possible or not can only be known on the morning of your check out day. So, please ask us at the front desk on that morning.
Q. Do you rent bikes?
A.
Yes, we have some free electric bikes for our guests.
The number of our bikes are limited, so we recommend you to book them in advance.
Also, our bikes are available only during the daytime and when the weather is good.
Q. Is massage or esthetic salon available?
A.
Yes, they are.
Japanese shiatsu massage is available in your room, and we have an esthetic salon on the ground floor of the annex (booking necessary).
Q. Do you have a laundry service?
A.
Yes, we do.
For your laundry to be done on the same day, it needs to be collected by 9AM.
So, please call us to the front desk for a pick up by then.
Q. Do you have any wheel chairs for rent?
A.
Yes, we have some free wheel chairs.
As the number of our wheel chair is limited, we recommend you to book them in advance.
Q. Can we send our luggage/items bought online prior to our check-in date?
A.
Yes. Please feel free to send your luggage ahead of time.
We can store them at our reception till you check in.
Please ensure to put a reservation name and check-in date on a delivery ship. Also, all the delivery fees have to be prepaid on your side.
Q. Do you offer luggage transfer service to another place ?
A.
Yes. Luggage delivery service is available.
Shipping costs vary dependning on destination and luggage size.
Please contact the reception desk during your stay.
Q. Does your concierge help assisting restaurant reservations?
A.
Our reservation desk helps you make reservations before your arrival.
Please contact to them by e-mail. (info@hotelkanra.jp)
Supply the following information.
1) names of restaurants
2) date and time
3) number of guests
4) dietary restriction
Q. We are celebrating anniversary. Do you offer anything special?
A.
The following arrangements are available with fee.
Reservations in advance are required.
■Cake
Order should be done until 3 days before of the day.
■Flower arrnagement
A bouquet of seasonal flowers or flower arrangements depending on your request are available.
Please contact us by email for more information.
■Wine
From a wide selection of a wine list, choose one of your favorite wines and we can deliver it to your room after your check-in.
Please contact us by email for more information.
Q. Do you offer room service?
A.
Room service is available at the following hours;
17:30~20:30L.O.
Q. If possible, we would like a room with nice view on an upper level.
A.
Your requests will be noted to our team who are handling for room assignments, it is subject to availability, however we will try our best.
Q. Can you put two beds side by side?
A.
All of our twin rooms have a set of Hollywood twin beds. 2 mattresses are placed on one board and pushed side by side, no gaps in between. Parents with one or two small children can comforatbly sleep on these wide beds.
Q. What kind of rental items do you have?
A.
Electric bicycles, baby beds, baby bath, iron steamer, phone charger, adaptor, hair straighterner irons, wheelchairs, blueray player etc. Please reserve in advance by email as the number is limited.
Q. What is the Kyoto City Accommodation Tax?
A.
The Kyoto City Accomodation Tax is a tax for all visitors staying overnight in lodging facilities in Kyoto city. The Accommodation Tax is used to cover costs involved in enhancing the attractions of Kyoto as an International Culture and Tourism City, and in promoting tourism.
Please check the details from here