HOTEL ANTEROOM NAHA Information, General Terms and Conditions

Hotel Facilities and Services

Safety Guide

HOUSE REGULATIONS

PROHIBITIONS

We are happy to assist you in any way regarding your stay at our hotel. Please feel free to contact us.

24-hour reception at the front desk（1F and 2F）

Please contact the reception desk on the 1st floor during the nighttime.
Photocopying and fax（charged）
Message Leave
Please refer to the “List of Items Available for Rent” for details.
Hospital Information
Laundry service（charged）
Laundry received by 10:00 a.m. will be delivered to the front desk after 7:00 p.m. on the same day. Please use the laundry bag provided and ask at the front desk.
Please note that the laundry is closed on Sundays, New Year’s holidays, and other designated days.
Luggage storage
Delivery service
Guidance for sightseeing and areas around the hotel
Arrangement of activities

Housekeeping（last appointment at 14:00）

・In consideration of hygiene, we will conduct this once on the third day and then every other day thereafter.
(*If you stay for 2 nights, there will be no cleaning during your stay)
・Towels are provided in the room for the number of guests staying. If you would like additional towels, please ask at the front desk. (Charges apply)
・Please take the amenities you need from the amenity box located next to the front desk.
・It you would like your sheets changed during cleaning, please place the “GOING GREEN!” tag on your bed before you leave.
This is an initiative to reduce the use of resources such as water and energy and promote the SDGs for protecting the global environment.
We appreciate your understanding and cooperation.

Restaurant（2F）Business Hours

Breakfast 7:00 – 10:30（last order 10:00）
Lunch 11:30 – 16:00（last order 15:00）
Business hours are subject to change. Please check the official HP for the latest information.

Bar Lounge（2F）Hours of Operation

9:00-18:00（last order 17:30）
Business hours are subject to change. Please check the official HP for the latest information.

Shop（2F）

A wide variety of original goods from items full of island charm as well as collaborative products with artists are available.

Garbage

Please cooperate in separating garbage.

Parking lot

The hotel is not responsible for any accidents or theft in the parking lot.
Parking fee is charged from 1 night（1,500 yen per car per night）.（1,500 yen per car per night） If the parking lot is full, please use the coin-operated parking lot nearby.

Smoking

Smoking is prohibited in all guest rooms. Please smoke in the smoking area on the 2nd floor.

Internet access

Free Internet access is available in the facility.
Please confirm the SSID and PASS on the key sleeve or in the binder.
We will not be responsible for any trouble that may occur in connection with the network.
We are not responsible for any virus infection, loss of information, or other damage caused by your own operation.

Telephone information（in-house and international calls）

If there is anything we can do to help you or if you have any requests, please let us know at the front desk anytime.
Please use the extension phone in your room to call any of the facilities in the hotel.
Front desk: press 9
Restaurant: press 8
Domestic calls（charged）
To make a domestic call : dial 0, followed by the area code of the number you wish to call.
International calls（charged）: 0 dialing + 010 + country code + area code + phone number Enter the phone number without the leading 0（zero）.
List of items available for loan Thermometer
Cell phone charger（for Android and iPhone）
Multi adapter
Nail clippers
Humidifying air purifier
Weighing scales
Blankets
Diaper garbage cans
Children’s step stools
Bed guards
Irons, ironing boards
Straight hair iron
Please note that the number of items is limited.

Prohibition of the use of small unmanned aerial vehicles（drones）

In principle, the use of radio-controlled helicopters, drones, and other radio-controlled aircraft is prohibited on the hotel grounds, including the parking lot, for the safety of our guests and to protect their privacy.
Our facilities are located near a navigation channel, residences, and the Tomari Bridge, and in the unlikely event that a drone falls on a person or facility, it could cause extensive damage.
Sudden strong winds, radio communication problems, malfunctions, pilot error, and other unforeseen events may occur. We ask for everyone’s understanding and cooperation.

Safety guide in case of emergency, please read this section carefully.

Evacuation

・Please check the evacuation route map and actually walk to at least two emergency exits in different directions from your room just in case.
・Check the flashlight installed in your room.
・Please be aware of the location of the fire extinguisher.
・If you are physically challenged and require help in case of an emergency, please inform the front desk in advance.

Fire

・In case of a fire, please contact the front desk immediately.
・Then, actively and loudly inform others of the fire.
・Remain calm and carefully listen to emergency broadcasts that will tell you the status of the fire and evacuation instructions.
・ If you suspect a fire, please contact the front desk immediately.

Emergency alarms

・If the emergency alarm sounds, stay calm at all times.
・Escape as quickly as you can without caring about your clothes or belongings.
・Please do not use the elevator.
・ When you leave your room, always close the door behind you to prevent smoke and flames from spreading.
・ Please try to hold a wet towel over your mouth and nose so as to avoid smoke inhalation.
・Keep low against the wall when making your escape through the emergency exit.
Move in the direction opposite to the source of the smoke.
・If you are unable to leave your room due to smoke or flames, please attempt to contact the front desk by phone.
・ If the phone is out of order, please try to indicate to people outside where you are
（such as by hanging your sheets or blankets from window）
・ Please try to seal the door with wet sheets and towels etc, while you wait for help.
・ If you see anyone injured, please contact the front desk immediately.

Earthquakes

・Please do not use the elevator.
・Please move away from the windows.
・Huddle under a table or something that offers similar head protection.
・Open doors and windows to secure an evacuation route.

In order to assure you and all of our Guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Terms and Conditions for Accommodation Contracts, published by the Japanese Ministry of Transportation.
When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guest rooms or usage of other facilities and the Guest shall compensate the Hotel for any damage caused through the intention or negligence on the part of the Guest in accordance with Article 7 of the Terms and Conditions for Accommodation Contracts, published by the Japanese Ministry of Transportation. Kindly note that Guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

GUEST ROOMS

[1] Please be sure to review the emergency exit instructions posted on the inside of your guest room door upon your arrival. Each guest room is equipped with an emergency flashlight near the entrance.
[2] Guest room doors of our hotel are self-locking. When going out from your room, please be sure to take your room key with you.
[3] Please be sure to lock the door and set the door latch while you are in the room. Make sure to lock all windows and the door to balconies, too, especially when going to bed and when a typhoon is approaching. If you do not want outsiders to enter the room, please display a “Do not Disturb” sign. In this case, however, please be advised that our staff will not visit your room or clean your room, either.（For hygiene reasons, cleaning will be done once every 3 days）
[4] If there is a knock on the door, please open the door with the door latch on or check through a peephole first. In case you see a suspicious person, we advise that you do not open the door and contact the front desk immediately. [5] Actual expenses will be charged for damaged, lost, or taken-home hotel furnishing or items equipped inside and outside the facility.
[6]Only people underage can not stay at the Hotel without the parents’ permission.
[7] If you wish to use a hotel restaurant and charge it to your room, please present your room key or accommodation card that shows your room number.
[8] Please return all the provided room keys for all guests at check-out. An actual cost of 1,000 yen（including consumption tax）will be charged for each lost, soiled, damaged, or unreturned key.

PAYMENTS

[1] A cash deposit or credit card payment will be required upon arrival.
[2] If you wish to extend your planned stay, we will fist ask that you settle your payment for your stay up to that point.
[3] Please settle the payment except accommodation charge at the Front Desk when leaving. There may be other cases to ask you for payment during your stay. Please settle the payment whenever you are requested by the Hotel.
[4] Traveler’s checks and personal checks are not accepted for payment.
[5] Credit cards, travel coupons, any types of complimentary tickets cannot be exchanged for cash.
[6] The Hotel refuses to make payment on behalf of Guests for their purchase charges, ticket charges, taxi charges, postage stamp charges, and load postage charges, etc.
[7]We are unable to receive freight collect or cash-on-delivery parcels.
[8] The accommodation charge includes tax required by law. No gratuity accepted.

VALUABLES AND UNCLAIMED ARTICLES

[1] To securely store cash and other valuables during your stay, please use the safety deposit box provided in your room. Please note that the hotel will not be responsible for any lost or theft articles. Please also note that we are unable to accept to store or keep any types of artwork and antique items.
[2] Please do not leave your belongings unattended in public spaces such as the lobby, hallways, and restaurants, even for a short time.
[3] Based on the Article 16 of General Terms and Conditions for Accommodation Contract, lost articles in the Hotel will be kept for a certain period at the Hotel and will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
[4] Guest items can be kept at the front desk for up to 7 days. If we do not hear from the guest after 7 days, we will deem that the guest has no intention to pick up the items and dispose them accordingly. Fresh food and drinks will be kept only for one day after departure.

Regarding organized crime groups, organized crime members, and those who may disturb public order.

1) Based on the “Act on the Prevention of Unjust Acts by Organized Crime Group Members”（enforced on March 1, 1992）, designated organized crime groups and designated organized crime group members are prohibited from using our hotel. If the guest is found to belong to such groups as mentioned above after reservation has been accepted or during the stay, we have rights to refuse the use of our hotel by that guest at any point.
2) Anti-social organizations and members of anti-social organizations（organized crime groups, extremist action groups, etc. and their members）are prohibited from using our hotel. If the guest is found to belong to such groups as mentioned above after reservation has been accepted or during the stay, we have rights to refuse the use of our hotel by that guest at any point.
3) If violence, threats, blackmail, coercive unreasonable demands, or similar acts committed by the guest are observed, we will immediately refuse the use of our hotel by that guest. We will also refuse anyone to use our hotel if the person has committed similar acts as above in the past.
4) If the person using this hotel has difficulty ensuring his or her own safety due to mental and physical weakness, loss of self due to drugs, etc., and may pose a risk of danger, fear, or anxiety to other guests and hotel employees, we will immediately refuse the person’s use of our hotel.
5) If any other acts similar to the above committed by the guest are observed, we will refuse the use of our hotel by that guest.

Artwork displayed in the facility

Please do not alter the present status of the facility by such acts as moving artwork, equipment, or other items to other locations without our permission. Please do not touch, deface, or destroy any artwork displayed in the facility or guest rooms.

Important Notice Regarding Mobile Battery Use

Okinawa UDS Co., Ltd. prioritizes your safety and kindly requests your attention to the following points:
■ Avoid using or storing the battery in high-temperature areas or near flammable materials.
■ Refrain from charging while away from home or during sleep.
■ Stop using the battery immediately if you notice any damage, swelling, or abnormal heat generation.
※ For safety reasons, staff may move items or stop charging depending on the situation.
We appreciate your understanding and cooperation.

Please be mindful that the following matters are prohibited at our hotel.

1）Acts that may cause fire
In particular, smoking in bed and the use of open flames for heating, cooking, etc. in the guest room are strictly prohibited.
2）Entering facilities such as emergency stairs that are reserved only for employees This excludes emergencies or unavoidable circumstances. In that case, please follow the instructions by the hotel staff.
3）Smoking in the building
Smoking is strictly prohibited, including on the balcony. If smoking is discovered, a fee of ¥20,000（excluding tax）will be charged to restore the guest room to its original condition.
4）Use of loungewear outside the room
Please note that guest room loungewear is considered to be inappropriate in the lobby and restaurants, including the breakfast venue.
5）Use of room slippers outside the room
Please use slippers only in your room.
6）Use of facilities in revealing clothing or swimsuits
Please cover yourself properly in the facility even when accessing the swimming pool.
7）Entry to guest room area by persons other than registered guests
8）Moving hotel furnishings that cannot be restored to its original positions
Please do not display items by the window or on the balcony that may impair the safety or appearance of the hotel. Please refrain from drying the wet clothes on the balcony.
9）Bringing animals into the hotel premises other than guide dogs, assistance dogs, and hearing dogs that are pursuant to Article 2 of the Act on Assistance Dogs for Physically Disabled Persons.
10）Bringing ignitable materials such as gunpowder and volatile oil, flammable substances, and substances that emit bad odors or strong odors into the hotel premises.
11）Bringing items prohibited by law（guns, swords, drugs, etc.）into the hotel premises.
12）Bringing items into the hotel premises in an amount that the hotel deems excessive.
13）Bringing food and drinks into restaurants, cafes, and bars.
14）Conducting business activities or gatherings in guest rooms without prior permission by the hotel.
15）Installing foreign items or modifying the guest room without prior permission by the hotel.
16）Distributing advertising materials, selling goods, soliciting, etc. without prior permission by the hotel.
17）Taking photos for business purposes inside the facility without prior permission by the hotel.
18）Gambling, acts that disturb public morals, or behavior that may cause trouble to other guests or hotel employees.
19）Use of small unmanned aircraft（drones）
In principle, the use of wireless aircraft is prohibited within the premises of our facility, including the parking lot, from the perspective of ensuring safety and protecting privacy.