English
1. Purpose
Okinawa UDS Co., Ltd. strives to improve all services and technologies we provide to ensure our customers' safety and peace of mind. In order to provide our customers with high-quality service and to protect our employees, we have established basic guidelines for customer harassment.
2. Expected Customer Harassment
This policy conforms to the "Corporate Manual for Countering Customer Harassment" published by the Ministry of Health, Labor and Welfare.
We primarily consider "complaints or behavior from customers, etc., when, in light of the validity of the content of the complaint or behavior's demands, the means or manner of realizing the demands are socially inappropriate and harm the working environment of employees as a result of such means or manner."
Please note that this policy is not limited to the following types of behavior.
a. Requests that are likely to be deemed inappropriate regardless of their validity
- Physical attacks (assault, injury)
- Mental attacks (threats, slander, libel, insults, verbal abuse)
- Intimidating behavior
- Excessive demands for apologies (demands to kneel down)
- Continuous (repeated), persistent (persistent) verbal behavior
- Restrictive behavior (refusal to leave, staying, confinement)
- Discriminatory behavior
- Sexual verbal behavior
- Attacks or demands directed at individual employees
b. Requests that may be deemed inappropriate in light of the validity of the request
- Requests for product exchange
- Requests for monetary compensation
- Requests for apologies (excluding dogeza)
c. Other nuisance behavior by customers
- Time constraints (restrictions exceeding one hour)
- Behavior that could lead to personal identification (posting on social media, disclosing names)
- Video or filming that could lead to personal identification without permission (illegal acts)
3. Responding to Customer Harassment
We will seek rational negotiations to reach a reasonable resolution in the event of customer harassment, but if we determine the harassment to be severe, we may refuse to provide service to the guest.
We may also terminate the contract in accordance with the accommodation terms and conditions.
To ensure a more appropriate response, we will work with external agencies (such as the police and our legal counsel) and take strict action, including legal action.
4. Request to Guests
If any behavior that constitutes customer harassment is confirmed while using the services of a hotel operated by Okinawa UDS Co., Ltd., we will respond swiftly and firmly in accordance with this policy. We appreciate your understanding and cooperation.
Okinawa UDS Co., Ltd. strives to improve all services and technologies we provide to ensure our customers' safety and peace of mind. In order to provide our customers with high-quality service and to protect our employees, we have established basic guidelines for customer harassment.
2. Expected Customer Harassment
This policy conforms to the "Corporate Manual for Countering Customer Harassment" published by the Ministry of Health, Labor and Welfare.
We primarily consider "complaints or behavior from customers, etc., when, in light of the validity of the content of the complaint or behavior's demands, the means or manner of realizing the demands are socially inappropriate and harm the working environment of employees as a result of such means or manner."
Please note that this policy is not limited to the following types of behavior.
a. Requests that are likely to be deemed inappropriate regardless of their validity
- Physical attacks (assault, injury)
- Mental attacks (threats, slander, libel, insults, verbal abuse)
- Intimidating behavior
- Excessive demands for apologies (demands to kneel down)
- Continuous (repeated), persistent (persistent) verbal behavior
- Restrictive behavior (refusal to leave, staying, confinement)
- Discriminatory behavior
- Sexual verbal behavior
- Attacks or demands directed at individual employees
b. Requests that may be deemed inappropriate in light of the validity of the request
- Requests for product exchange
- Requests for monetary compensation
- Requests for apologies (excluding dogeza)
c. Other nuisance behavior by customers
- Time constraints (restrictions exceeding one hour)
- Behavior that could lead to personal identification (posting on social media, disclosing names)
- Video or filming that could lead to personal identification without permission (illegal acts)
3. Responding to Customer Harassment
We will seek rational negotiations to reach a reasonable resolution in the event of customer harassment, but if we determine the harassment to be severe, we may refuse to provide service to the guest.
We may also terminate the contract in accordance with the accommodation terms and conditions.
To ensure a more appropriate response, we will work with external agencies (such as the police and our legal counsel) and take strict action, including legal action.
4. Request to Guests
If any behavior that constitutes customer harassment is confirmed while using the services of a hotel operated by Okinawa UDS Co., Ltd., we will respond swiftly and firmly in accordance with this policy. We appreciate your understanding and cooperation.