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HOTEL STRATA NAHA Information, General Terms and Conditions
Definitions and Interpretation
“Guest” means the person making the booking and/or staying at the Hotel.
“Hotel” means the property which the Guest selects for accommodation.
Article 1（Applicability）
1.Contracts for accommodation and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matters not provided herein shall be governed by laws and regulations or generally accepted practices.
2.Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions with the Guest insofar as such special conditions do not violate any laws and regulations and generally accepted practices, the special contract shall prevail over these Terms and Conditions.
Article 2（Application for Accommodation Contract）
1.The Guest, who intends to apply for the Accommodation Contract with the Hotel, shall notify the Hotel of the following matters:
（1）Name of the Guest and contact information
（2）Time and date for check-in and check-out
（3）Accommodation plan for which the Guest wishes to apply
（4）Accommodation charges (According to the accommodation charges indicated in the Attachment 1)
（5）a. Name of the person applying for accommodation and his or her contact information
b. Name of the person paying the accommodation charges and his or her contact information
（6）Other information deemed as necessary by the Hotel
2.If the Guest requests to extend his, her or its stay beyond the check-out date in item（2）of preceding paragraph, it shall be deemed that the Guest applied for the new Accommodation Contract at the time when such request has been made.
3.Even after the accommodation contract has been concluded, the person that has applied for accommodation shall immediately submit a guest list containing the names, addresses, telephone numbers, etc. of all guests if so requested by the hotel.
4.The Guest’s request for accommodation plan in item（3）of paragraph 1 shall be specified only at the time when the Guest applies for the Accommodation Contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for the Accommodation Contract, the Guest shall apply for the new Accommodation Contract after canceling the existing Accommodation Contract.
5.The Guest shall apply for the Accommodation Contract agreeing that the Guest shall not transfer the Accommodation Contract or reservation for accommodation to any third party without the Hotel’s consent.
Article 3（Execution of Accommodation Contract）
1.The Accommodation Contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the Accommodation Contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.
2.If the Accommodation Contract is concluded in accordance with the provisions of the preceding paragraph, a deposit determined by the hotel based on the entire accommodation charges for the period of stay shall be paid by the date designated by the hotel.
3.The deposit will first be applied to the accommodation charges that the guest will ultimately have to pay, and if a situation arises in which the provisions of Articles 6 and 18 apply, the deposit will be alloted to cancellation charge, then to reparations. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4.If the deposit set forth in Article 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall become invalid. However, the same shall apply only in the case when the Guest is thus informed by the Hotel upon specifying the due date of payment of the deposit.
5.In the event that our hotel provides incorrect accommodation rates on our internet site or over the phone and concludes an accommodation contract with the Guest based on such incorrect rates, which are significantly lower than the rates for previous and subsequent dates without indications such as “limited”, “special”, “promotion”, etc that specify the reasons for lower rates, the accommodation contract will be deemed invalidated in accordance with the consent by mistake under civil law, and the hotel will promptly notify the Guest to that effect.
6.Prior to the scheduled stay, in order to confirm the reservation, the Hotel may make a telephone call to the contact information provided by the Guest.
Article 4（Special Contracts Requiring No Accommodation Deposit）
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract to not require the deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
Article 5（Refusal of Accommodation Contract）
1.There may be times when the Hotel will not agree to execute the Accommodation Contract under any of the following cases:
（1）When the application for accommodation does not conform to these Terms and Conditions.
（2）When there is no vacancy since the Hotel is fully booked.
（3）When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（4）When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an organized crime group（“Organized Crime Group”）as prescribed in Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members（Act No. 77 of 1991）（“Act”）, member of Organized Crime Group（“Organized Crime Group Member”）as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（5）When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden.
（6）When the Guest can be detected as carrying a specific infectious disease.
（7）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（8）When the Guest, who wishes to stay at or use the Hotel, behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（9）When the Guest, who wishes to stay at or use the Hotel, attempts to stay under a false name.
（10）When the person that has applied for accommodation did so while concealing his or her commercial purpose.
（11）When the case falls under the provisions of the Hotel Business Act.
（12）When the Guest abuses the Hotel’s employees by making unreasonable requests specified in Article 5, Paragraph 1, Item 3 of the Hotel Business Act.
Article 6（Cancellation of Accommodation Contract）
1.The Guest shall be entitled to cancel the Accommodation Contract with a notice to the Hotel.
2.In the case when the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable（except in case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has canceled before the payment）, the Guest shall pay cancellation charge as listed in the Attachment 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges by the Hotel.
3.If the Guest does not arrive at the Hotel without prior communication by 9:00 PM on the day of their reservation（or two hours past the explicitly stated arrival time if provided）, the Accommodation Contract may be deemed as being canceled by the Guest.
Article7（Right to Cancel Accommodation Contract by the Hotel）
1. The Hotel shall have the right to cancel the Accommodation Contract under any of the following cases:
（1）When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（2）When the Guest is found to be disturbing the public order and good morals in the Hotel by making unreasonable complaints or demands.
（3）When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（4）When requests regarding accommodation are made with violent acts, or if a burden that exceeds a reasonable range is demanded.
（5）When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
（6）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（7）When the Guest behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（8）When the Guest stays at the Hotel under a false name.
（9）When the guest fails to submit the guest list despite the Hotel’s request.
（10）When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions stipulated by the Prohibitions prescribed by the Hotel（restricted to particulars deemed necessary in order to avoid the causing of fires）.
（11）When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel.
（12）When the circumstances are applicable to the Hotel Business Act of Japan.
（13）When a minor stays at the Hotel without obtaining permission from the minor’s guardian.
2. In the case when the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, and the reason for cancellation is due to the preceding Paragraph 5, the Hotel shall not be entitled to charge the Guest for any of the services which the Guest has not received at the point of cancellation. However, If the cancellation is due to any other reasons, as a cancellation charge the Guest will be required to pay for accommodation and services that have not yet been provided.
Article 8（Registration for Accommodation）
1.The Guest shall register the following matters with the Hotel on the check-in date:
（1）Name, address , contact information（mobile phone number, e-mail address, etc.）
（2）For non-Japanese guests, the Hotel will take a photocopy of the passport to confirm nationality, passport number.
（3）Date and scheduled time of departure
（4）Other matters deemed as necessary by the Hotel
2.When the Guest intends to make payment for the charges mentioned in Article 9 using methods other than currency, such as accommodation vouchers or credit cards, the Guest shall present these in advance as part of the registration process as described in the preceding paragraph.
Article 9（Available Time of Guest Room）
1.The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to 11:00 a.m. of the day of departure. In the case when the Guest is accommodated continuously, the Guest may occupy the Hotel room for an entire day, except for the days of arrival and departure.
2.The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In that case, regardless of the room type, extra charge shall be paid by the Guest as indicated in the below chart（consumption tax included in the amount）.
For stays after 3:00 pm, the room rate provided on the Hotel’s official website on the applicable day will be charged.
3. Check-out by 12:00pm: 20% of the sale price on the day
4. Check-out by 1:00pm: 50% of the sale price on the day
5. Check-out by 2:00pm: 80% of the sale price on the day
6. Check-out after 3:00 pm: One night room rate for the relevant date
Article 10（Compliance with Hotel Regulations）
1.The Hotel asks that the Guest comply with the House Regulations displayed in the Hotel premises and this General Terms and Conditions for Accommodation Contract.
Article 11（Business Hours）
1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by Service directories in guest rooms.
（1）Front service; 24 Hours a day
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes. In such a case, the Guest shall be informed by the Hotel by appropriate means.
Article 12（Payment）
1.The breakdown and the calculation method of the accommodation charges, etc. that the Guest shall pay are as listed in the Attachment 1.
2.A deposit or an imprint of credit card will be required upon arrival.
3.Accommodation charges, etc. as stated in the Paragraph 1 shall be paid at the front desk with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the time of the departure of the Guest or at the timing request by the Hotel.
4.The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guest room available to the Guest.
Article 13（Our responsibility）
1.The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
2.The hotel has received a business permit from the fire department. Furthermore, the Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Article 14（Cases Where the Contracted Room Is Unavailable）
1.If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the Guest, make an effort to arrange other accommodations under the same conditions as far as possible.
2.If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty（up to the full amount of the room charge）, which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.
Article 15（Handling of Deposited Items）
1.When the Guest experiences loss, damage, or other harm to items, cash, or valuables deposited with the Hotel due to the intentional or negligent actions of the Hotel, the Hotel will compensate for such damages. However, for items for which the Guest did not provide prior disclosure of their type and value, the Hotel’s liability for compensation is limited to 50,000 yen.
2.The Hotel shall compensate the Guest when loss, breakage or other damage is caused, through intention or negligent actions of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for goods for which the Guest has not made an advance declaration with respect to type and value, the liability of the Hotel for compensation is limited to 50,000yen, except when the Hotel is intentionally or grossly negligent.
3.The hotel is not able to store cash or items worth more than 500,000 yen.
Article 16（Luggage and Personal Belonging of Guest）
1.If the Guest’s luggage arrives at the Hotel prior to the Guest’s arrival, it will be stored responsibly only if the Hotel has given prior approval, and it will be handed over to the Guest upon check in.
2.When a baggage or belongings of the guest are found left behind after check out, and the ownership of the article is identified, the Hotel shall inform the owner of the article and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall store the article for one month including the day it is found. As for fresh food and drinks, the Hotel will keep the article only for one day after departure.
3.The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 in the case of Paragraph 1, and with the provisions of Paragraph 2 in the case of Paragraph 2.
Article 17（Responsibility for Parking Facility）
1.When the Guest uses the Hotel’s parking facility, whether or not the Guest deposit the vehicle’s keys, the Hotel merely provides the parking space and does not assume responsibility for the management of the vehicle. However, in cases where damage is caused due to intentional or negligent actions by the Hotel in the management of the parking facility, the Hotel shall be liable for compensation.
Article 18 (Guest’s Liability)
1.If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.
2.In order to receive the accommodation services based on the Accommodation Contract without disturbance, the Guest must promptly notify the hotel in the case the Guest finds the accommodation services contradictory from the Accommodation Contract.
Article 19（Entry into Guest Room）
1.There may be cases where the Hotel will enter the guest room without the Guest’s permission even after the Guest has checked in under any of the following cases:
（1）When the Hotel provides its service such as cleaning or room service.
（2）When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals.
（3）When it is determined that the entry into the guest room is necessary in accordance with the instructions of the police or firefighter.
（4）When it is determined that the entry into the guest room is necessary in order to protect building or facility of the Hotel.
（5）When the Hotel has determined that the entry into the guest room is necessary in order to confirm or ensure safety of the Guest.
Article 20（Jurisdiction and Applicable Laws）
Any dispute between the Guest and the Hotel arising from or in relation to the Accommodation Contract shall be resolved in accordance with applicable Japanese laws, and the exclusive jurisdiction shall be the district court or summary court that has jurisdiction over the location of the Hotel.
●Attachment 1 The breakdown of the Accommodation Charges, etc.（Ref. Paragraph 1 of Article 2, and Paragraph 1 of Article 12）
Contents: Total amount to be paid by the Guest, Accommodation Charges,
Accommodation Charge（Room Charge）
Extra Charges: Meals and Drinks or Extra Meals and Drinks（including breakfast）
and the sum of all other service charges.
Taxes: Consumption Tax
Remark 1: Accommodation charges are subject to seasonal and demand fluctuations.
Remark 2: If the tax law is revised, the revised provisions shall apply.
Remark 3: In the following cases, additional fees will be charged separately from the accommodation charges.
・If the Hotel’s equipment is found to be damaged or stolen.
・When special cleaning is required due to food or drink spillage, vomiting, stains of blood, body fluids, and filth, etc, which are recognized to be beyond normal use of the Hotel.
・If smoking is found in the room or on the balcony, a 20,000 yen（excluding tax）penalty will be charged to restore the property to its original condition.
●Attachment 2 Cancellation Charges（Ref.Paragraph 2 of Article 6）
Please refer to the below PDF
Attachment 2 Cancellation ChargesPDF
1. The percentages signify the rate of cancellation charge to the basic Accommodation Charges.
2.When the number of days contracted is shortened, the cancellation charge for the first day of the canceled period shall be fully paid by the Guest regardless of the number of days shortened.
3. Separate cancellation charges may apply for specific dates determined by the Hotel.
These terms and conditions may be subject to change without prior notice through notification by the Hotel in a manner it deems appropriate.
Restaurant terms and conditions
Revised: May 29, 2026
To ensure our guests’ satisfaction, our restaurant has established the following Restaurant Terms and Conditions. We kindly ask for your understanding in advance.
Article 1. Compliance with these Terms and Conditions
Guests utilizing the restaurant shall comply with the “Restaurant Terms and Conditions” established and posted by the Hotel within the Hotel premises.
Article 2. Operations
1. Restaurant operating hours and other details will be provided on the Hotel’s official website and through various informational displays.
2. Operating hours, prices, and other conditions mentioned in the preceding paragraph may be temporarily changed during special periods, such as Christmas, the New Year holidays, or when otherwise deemed unavoidable. In such cases, notice will be provided via the website or other communication channels.
Article 3. Refusal of Use and Cancellation of Reservations/Contracts
The Hotel will refuse restaurant use (including reservations and contracts related to such use) in the following cases. Furthermore, if any of the following facts are discovered after a reservation or contract has been concluded, the Hotel shall cancel the reservation or contract.
1. When any person utilizing the restaurant falls under any of the following categories:
(1) When a person is determined to belong to an antisocial force, including organized crime groups as defined in Article 2, Item 6 of the “Act on Prevention of Unjust Acts by Organized Crime Group Members” (Act No. 77 of 1991), or individuals associated with corporations or organizations connected to such groups.
(2) When a person is determined to be involved with a corporation or other organization whose business activities are controlled by an organized crime group or its members.
(3) When a person is a corporation and any of its corporate officers fall under the category of an organized crime group member.
2. When a person commits acts of violence, threats, extortion, or other intimidating behavior toward the Hotel or its employees, or demands a burden exceeding a reasonable scope, or when it is recognized that the person has previously committed similar acts at this Hotel or other hotels.
3. When a person causes a severe nuisance to other guests through words or behavior, such as being heavily intoxicated or exhibiting conspicuously abnormal demeanor.
4. When a person is recognized as likely to cause discomfort or a nuisance to other guests due to conspicuously unclean hygiene or attire.
5. When it is clearly recognized that a person lacks the financial capacity to pay.
6. When a person utilizing the restaurant clearly has an infectious disease or other illnesses carrying a risk of transmission.
7. When the content or purpose of the reservation/contract differs from what was stated at the time of application, and it is found that a clearly false declaration was made.
8. When the Hotel determines that a person’s attire is inappropriate for the restaurant, such as wearing room wear, pool gowns, guest room slippers, or sandals.
9. When the facility cannot be used due to natural disasters, equipment failure, or other unavoidable reasons.
10. In any other cases where a person fails to comply with these Terms and Conditions, or is deemed inappropriate for the management and operation of the Hotel.
Article 4. Prohibited Acts
In addition to the restrictions based on the preceding article, guests are kindly requested to refrain from the following acts:
1. Bringing in dogs (excluding assistance dogs prescribed by law), cats, small birds, other pets, or livestock.
2. Bringing in explosive, flammable, or hazardous materials.
3. Bringing in items that emit a foul odor.
4. Bringing in food or beverages from other stores or private sources without permission.
5. Acts that violate laws, regulations, or public order and morals, as well as words or behaviors that cause a nuisance or discomfort to other guests.
6. Taking out food and beverages, except for those specifically designated by the Hotel for takeout.
7. Taking excessive amounts of food that cannot be consumed at buffet-style restaurants, resulting in substantial leftovers.
8. Moving provided equipment, or acts that break, damage, or take home facility structures, furniture, fixtures, or equipment.
9. Eating, drinking, or smoking outside of designated areas.
10. Bringing in firearms, swords, narcotics, or other items whose possession is prohibited by law.
11. Distributing advertisements or promotional materials, selling goods, or engaging in solicitation.
12. Making voice calls on mobile phones or using electronic devices, including laptop computers, inside the restaurant.
13. Using personal equipment to play BGM or other music at a volume that impacts the operations of the Hotel or restaurant.
Article 5. Accidents and Theft
The Hotel and the restaurant shall bear no liability whatsoever for accidents, theft, or similar incidents that occur within the Hotel or restaurant premises under the management of the guests.
Article 6. Use of the Parking Lot
If the Hotel provides its own parking lot or a contracted parking lot, and a guest parks a vehicle within the Hotel premises (including the parking lot), the Hotel is merely leasing the space and does not assume responsibility for the safekeeping or custody of the vehicle, regardless of whether the vehicle keys have been deposited with the Hotel. However, if damage is caused through the intent or negligence of the Hotel in the course of managing the premises, the Hotel shall be liable for compensation.
Article 7. Disclaimers
Please be advised that guests shall manage any equipment, goods, or other personal items brought into the premises under their own responsibility, and the Company shall bear no liability for any damage or theft of such items. Furthermore, both the guest and the Company shall be exempted from liability in the following events:
1. When restaurant use becomes difficult due to natural disasters, fires, wars, conflicts, or other reasons not attributable to either party.
2. When restaurant use becomes difficult due to laws, regulations, or administrative guidance from national or prefectural governments.
3. Menu items may be subject to change due to procurement conditions or other reasons.
4. Guests with food allergies must inform staff in advance. If no notification is given, the situation shall be handled at the guest’s own responsibility. Depending on the severity of the allergy, the Hotel may decline to serve the guest.
5. Regarding food allergies, ingredients containing the 9 specified raw materials and other food allergens are handled routinely in all food preparation and consumption areas, including kitchens, restaurants, and lounges, as part of daily operations. Although dishes and cooking utensils are thoroughly washed, trace amounts of allergens from the environment may inadvertently enter the food, and the Hotel cannot guarantee the provision of meals completely free from specific allergen substances. Please also review the separate Food Allergy Policy specified by the Company.
Article 8. Compensation for Damages
If a guest (including all related parties on the guest’s side and any vendors directly hired by the guest) intentionally or negligently causes damage, such as breaking restaurant facilities, furniture, or fixtures, the guest shall promptly repair the damage in accordance with instructions from the restaurant, or compensate the Hotel for the equivalent amount.
Article 9. Finalization of Food Quantities (Applicable Only to Catering and Private Group Bookings)
Please notify the restaurant coordinator of the final quantity of meals to be prepared by 12:00 PM (noon) on the day prior to the date of use. Since all arrangements will be completed after that time, the Hotel will charge for the final confirmed quantity even if the actual number decreases on the day of use.
Article 10. Modification and Cancellation of Reservations
In the event that a reservation must be canceled due to the guest’s circumstances, please notify the Hotel at least two days prior to the reservation date (the day before yesterday). In principle, cancellation fees are not charged for standard reservations. However, for special dishes or group bookings, if a reservation is canceled or the number of guests is changed due to the guest’s circumstances (including partial cancellation of a reservation due to a decrease in the number of guests), cancellation fees will be charged as follows. Furthermore, for items where ordering or arrangements have already been completed (including custom or special orders), the full price corresponding to the completed orders/arrangements will be charged. The reserved contents include food, beverages, private room fees, and any other items ordered at the request of the user (such as arrangements for souvenirs).
Restaurant Reservations involving Private Rooms or Private Whole-Venue Bookings of Standard Seating
| Cancellation of reservations up to the date of use (including changes in the number of guests) |
Cancellation fee (percentage of the canceled food and beverage charges) |
|---|---|
| 14 to 8 days prior to use | 10% |
| 7 to 4 days prior to use | 30% |
| 3 to 2 days prior to use | 80% |
| The day before or on the day of use | 100% |
Restaurant Reservations OTHER THAN Private Rooms or Private Whole-Venue Bookings of Standard Seating
| Cancellation of reservations up to the date of use (including changes in the number of guests) |
Cancellation fee (percentage of the canceled food and beverage charges) |
|---|---|
| 3 to 2 days prior to use | 30% |
| By 12:00 PM (noon) on the day prior to use | 50% |
| After 12:00 PM (noon) on the day prior to use | 80% |
| On the day of use | 100% |
Article 11. Revision of the Restaurant Terms and Conditions
These Terms and Conditions constitute standardized terms and conditions (Teikei-Yakkan) under the Civil Code of Japan. Each clause of these Terms and Conditions may be modified based on the provisions of the Civil Code if the modifications conform to the general interests of the guests or if there are reasonable and necessary grounds for such modifications. Modifications to these Terms and Conditions shall become effective from the effective date specified at the time of publication, by posting the content of the modified provisions on the website designated by the Company.
Article 12. Miscellaneous Precautions
1. Guests must manage their own valuables. The venue assumes absolutely no liability for loss, damage, or any other incidents under any circumstances.
2. Regarding outside items, bringing in any general food items or food and beverages prepared or cooked privately for consumption within the venue is strictly prohibited from a food hygiene perspective.
3. Guests must follow instructions regarding parking positions and the number of vehicles allowed in the parking lot. Vehicles may only be parked during dining hours or during the time required for banquet use (including preparation and clean-up). Failure to comply will result in an extended parking fee.
Disclaimer: This English translation is provided for the convenience of the Client only. The Japanese original shall be the sole official and binding version of these Terms and Conditions. In the event of any discrepancy or conflict between the Japanese original and this English translation, the Japanese version shall prevail in all respects.
Wedding Terms and Conditions
Article 1. Conclusion of Contract
A contract shall be deemed concluded when the Client signs the application form and pays the prescribed reservation deposit (hereinafter referred to as the “Deposit”). The Deposit shall be credited toward the total cost of the Event, cancellation fees, or rescheduling fees.Article 2. Setting and Changes of Event Duration
The duration of the Event shall be within the time frame previously agreed upon between the Client and the Hotel. If the pre-arranged duration is exceeded due to the Client’s circumstances, an additional overtime charge as specified in the attached table shall be applied. However, an extension may not be possible depending on the schedule of subsequent Events.Article 3. Changes after Confirmation of Final Attendance
The final number of attendees must be confirmed no later than 45 days prior to the Event. If the number of attendees decreases after the final number has been confirmed, the Hotel will charge for the confirmed number regarding items and services for which orders or arrangements have already been completed.Article 4. Arrangements for Items and Services by the Client
Bringing in outside food and beverages is not permitted. In principle, the Hotel shall select and provide the items and services for the Event to ensure smooth operations on the day. If the Client wishes to arrange their own items or services, prior coordination and approval from the Hotel are required. (Handling of deposited items shall be governed by the Terms and Conditions for Accommodation ).Article 5. Payment Deadline
The estimated total cost of the Event must be paid into the Hotel’s designated bank account no later than 30 days prior to the Event date. Any additional charges, such as for food and beverages added on the day, will be invoiced after the conclusion of the Event.Article 6. Cancellation or Partial Cancellation by the Client
If the Client cancels the contract for the Event, the following cancellation fees shall apply based on the total estimate at the time of cancellation. The cancellation date shall be the date on which at least one of the Clients clearly expresses their intention to cancel in writing to the Hotel. Deposits and actual costs already incurred are non-refundable.Cancellation Fee Schedule:
-46 days or more prior to the Event: Deposit (50,000 JPY) + Actual costs.
-Up to 45 days prior to the Event: 30% of the total estimate + Deposit (50,000 JPY) + Actual costs.
-Up to 14 days prior to the Event: 50% of the total estimate + Deposit (50,000 JPY) + Actual costs.
-3 days or less prior to the Event: 100% of the total estimate + Deposit (50,000 JPY) + Actual costs.
*If only a few guests cancel, a cancellation fee for that specific number of guests will be charged.
*For products and services where ordering or arrangement has been completed, the full cost (actual cost) will be charged.
*Postponement of the date will be treated as a cancellation, except that a one-time postponement within one year of the original date is permitted for a fee of 10,000 JPY, plus any actual costs for completed arrangements.
Article 7. Rescheduling by the Client
If the Client changes the date of the Event, a rescheduling fee of 10,000 JPY per instance shall be charged.1. Rescheduling is accepted within one year from the original date and limited to one instance. Plans, benefits, and conditions may change due to the rescheduling.
2. The calculation of the rescheduling fee is based on the date the joint application by both Clients is completed.
3. The rescheduling fee is 10,000 JPY per instance.
4. No rescheduling fee is charged if the date is moved forward (unless contract conditions change). However, costs for completed arrangements must be paid, and previously paid rescheduling fees will not be credited toward cancellation fees.
Article 8. Cancellation by the Hotel
The Hotel may cancel the contract for the Event in the following cases:1. If the Client is found to be a member of an organized crime group or antisocial force, or if the Hotel determines there is a risk of violating laws or public order and morals.
2. If the Hotel determines there is a risk of causing a nuisance to other guests.
3. If payment is not received by the specified deadline.
4. If the venue cannot be used due to natural disasters or other reasons not attributable to the Hotel.
*In cases 1-3, the Hotel will not pay damages to the Client, and the Client shall pay cancellation fees in accordance with Article 6.
*In case 4, the Hotel will refund the remaining balance after deducting costs for completed arrangements, deposits, and actual costs.
Article 9. Change of Options
Invoices will be issued 45 days prior to the Event. Additional options may be added after the invoice is issued if the venue can accommodate them. Costs for completed arrangements will be charged regardless of changes to guest counts or options.Article 10. Inclement Weather
If the Hotel determines that an outdoor ceremony cannot be held due to inclement weather, the ceremony will be moved to an indoor space. Please note that the ceremony fee is non-refundable in such cases.Article 11. Accidents and Theft within the Facility
The Hotel shall not be liable for any accidents or theft occurring within the facility under the Client’s management, except in cases of intentional misconduct or gross negligence by the Hotel.Article 12. Prohibited Acts
Acts prohibited by law, acts contrary to public order and morals, and acts that cause a nuisance to other guests are prohibited.Examples of Prohibited Acts:
-Bringing in items that generate loud noise.
-Bringing in pets (excluding guide dogs, service dogs, and hearing dogs).
-Bringing in flammable or ignitable materials.
-Bringing in items with strong odors.
-Dangerous behavior.
-Moving, damaging, or soiling facility equipment or fixtures.
-Use for purposes other than the agreed wedding or banquet.
Article 13. Handling of Personal Information
Personal information of the Client will be strictly and appropriately managed by the Hotel and used only for the following purposes:1. Communication regarding the wedding, notifications of new plans/events, and surveys.
2. Communication with designated vendors (attire, beauty/dressing, photography, invitations, gifts, etc.) who have signed confidentiality agreements, as necessary for Event operation.
3. Disclosure requests from public authorities (police, tax office, courts, etc.) based on legal authority.
Article 14. Miscellaneous
1. The Hotel may perform repairs or changes to buildings, landscaping, decorations, or equipment for facility maintenance and preservation.2. Parking for Event guests is free until a time specified by the Hotel, subject to availability.
3. Responses to natural disasters, infectious diseases, or other unforeseen circumstances shall be governed by separately established special provisions.
4. Matters not stipulated in these Terms and Conditions shall be governed by Japanese law or generally established customs in Japan.
Supplementary Provision: These terms apply to all clients as of October 1, 2021.
Disclaimer:
This English translation is provided for the convenience of the Client only. The Japanese original shall be the sole official and binding version of these Terms and Conditions. In the event of any discrepancy or conflict between the Japanese original and this English translation, the Japanese version shall prevail in all respects.