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Terms and Conditions for Accommodation Contract
Restaurant terms and conditions
Wedding Terms and Conditions
HOTEL STRATA NAHA Information, General Terms and Conditions
Revised: December 13, 2023
“Guest” means the person making the booking and/or staying at the Hotel.
“Hotel” means the property which the Guest selects for accommodation.
1.Contracts for accommodation and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matters not provided herein shall be governed by laws and regulations or generally accepted practices.
2.Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions with the Guest insofar as such special conditions do not violate any laws and regulations and generally accepted practices, the special contract shall prevail over these Terms and Conditions.
1.The Guest, who intends to apply for the Accommodation Contract with the Hotel, shall notify the Hotel of the following matters:
（1）Name of the Guest and contact information
（2）Time and date for check-in and check-out
（3）Accommodation plan for which the Guest wishes to apply
（4）Accommodation charges (According to the accommodation charges indicated in the Attachment 1)
（5）a. Name of the person applying for accommodation and his or her contact information
b. Name of the person paying the accommodation charges and his or her contact information
（6）Other information deemed as necessary by the Hotel
2.If the Guest requests to extend his, her or its stay beyond the check-out date in item（2）of preceding paragraph, it shall be deemed that the Guest applied for the new Accommodation Contract at the time when such request has been made.
3.Even after the accommodation contract has been concluded, the person that has applied for accommodation shall immediately submit a guest list containing the names, addresses, telephone numbers, etc. of all guests if so requested by the hotel.
4.The Guest’s request for accommodation plan in item（3）of paragraph 1 shall be specified only at the time when the Guest applies for the Accommodation Contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for the Accommodation Contract, the Guest shall apply for the new Accommodation Contract after canceling the existing Accommodation Contract.
5.The Guest shall apply for the Accommodation Contract agreeing that the Guest shall not transfer the Accommodation Contract or reservation for accommodation to any third party without the Hotel’s consent.
1.The Accommodation Contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the Accommodation Contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.
2.If the Accommodation Contract is concluded in accordance with the provisions of the preceding paragraph, a deposit determined by the hotel based on the entire accommodation charges for the period of stay shall be paid by the date designated by the hotel.
3.The deposit will first be applied to the accommodation charges that the guest will ultimately have to pay, and if a situation arises in which the provisions of Articles 6 and 18 apply, the deposit will be alloted to cancellation charge, then to reparations. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4.If the deposit set forth in Article 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall become invalid. However, the same shall apply only in the case when the Guest is thus informed by the Hotel upon specifying the due date of payment of the deposit.
5.In the event that our hotel provides incorrect accommodation rates on our internet site or over the phone and concludes an accommodation contract with the Guest based on such incorrect rates, which are significantly lower than the rates for previous and subsequent dates without indications such as “limited”, “special”, “promotion”, etc that specify the reasons for lower rates, the accommodation contract will be deemed invalidated in accordance with the consent by mistake under civil law, and the hotel will promptly notify the Guest to that effect.
6.Prior to the scheduled stay, in order to confirm the reservation, the Hotel may make a telephone call to the contact information provided by the Guest.
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract to not require the deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
1.There may be times when the Hotel will not agree to execute the Accommodation Contract under any of the following cases:
（1）When the application for accommodation does not conform to these Terms and Conditions.
（2）When there is no vacancy since the Hotel is fully booked.
（3）When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（4）When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an organized crime group（“Organized Crime Group”）as prescribed in Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members（Act No. 77 of 1991）（“Act”）, member of Organized Crime Group（“Organized Crime Group Member”）as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（5）When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden.
（6）When the Guest can be detected as carrying a specific infectious disease.
（7）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（8）When the Guest, who wishes to stay at or use the Hotel, behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（9）When the Guest, who wishes to stay at or use the Hotel, attempts to stay under a false name.
（10）When the person that has applied for accommodation did so while concealing his or her commercial purpose.
（11）When the case falls under the provisions of the Hotel Business Act.
（12）When the Guest abuses the Hotel’s employees by making unreasonable requests specified in Article 5, Paragraph 1, Item 3 of the Hotel Business Act.
1.The Guest shall be entitled to cancel the Accommodation Contract with a notice to the Hotel.
2.In the case when the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable（except in case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has canceled before the payment）, the Guest shall pay cancellation charge as listed in the Attachment 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges by the Hotel.
3.If the Guest does not arrive at the Hotel without prior communication by 9:00 PM on the day of their reservation（or two hours past the explicitly stated arrival time if provided）, the Accommodation Contract may be deemed as being canceled by the Guest.
1. The Hotel shall have the right to cancel the Accommodation Contract under any of the following cases:
（1）When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（2）When the Guest is found to be disturbing the public order and good morals in the Hotel by making unreasonable complaints or demands.
（3）When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（4）When requests regarding accommodation are made with violent acts, or if a burden that exceeds a reasonable range is demanded.
（5）When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
（6）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（7）When the Guest behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（8）When the Guest stays at the Hotel under a false name.
（9）When the guest fails to submit the guest list despite the Hotel’s request.
（10）When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions stipulated by the Prohibitions prescribed by the Hotel（restricted to particulars deemed necessary in order to avoid the causing of fires）.
（11）When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel.
（12）When the circumstances are applicable to the Hotel Business Act of Japan.
（13）When a minor stays at the Hotel without obtaining permission from the minor’s guardian.
2. In the case when the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, and the reason for cancellation is due to the preceding Paragraph 5, the Hotel shall not be entitled to charge the Guest for any of the services which the Guest has not received at the point of cancellation. However, If the cancellation is due to any other reasons, as a cancellation charge the Guest will be required to pay for accommodation and services that have not yet been provided.
1.The Guest shall register the following matters with the Hotel on the check-in date:
（1）Name, address , contact information（mobile phone number, e-mail address, etc.）
（2）For non-Japanese guests, the Hotel will take a photocopy of the passport to confirm nationality, passport number.
（3）Date and scheduled time of departure
（4）Other matters deemed as necessary by the Hotel
2.When the Guest intends to make payment for the charges mentioned in Article 9 using methods other than currency, such as accommodation vouchers or credit cards, the Guest shall present these in advance as part of the registration process as described in the preceding paragraph.
1.The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to 11:00 a.m. of the day of departure. In the case when the Guest is accommodated continuously, the Guest may occupy the Hotel room for an entire day, except for the days of arrival and departure.
2.The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In that case, regardless of the room type, extra charge shall be paid by the Guest as indicated in the below chart（consumption tax included in the amount）.
For stays after 3:00 pm, the room rate provided on the Hotel’s official website on the applicable day will be charged.
3. Check-out by 12:00pm: 20% of the sale price on the day
4. Check-out by 1:00pm: 50% of the sale price on the day
5. Check-out by 2:00pm: 80% of the sale price on the day
6. Check-out after 3:00 pm: One night room rate for the relevant date
1.The Hotel asks that the Guest comply with the House Regulations displayed in the Hotel premises and this General Terms and Conditions for Accommodation Contract.
1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by Service directories in guest rooms.
（1）Front service; 24 Hours a day
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes. In such a case, the Guest shall be informed by the Hotel by appropriate means.
1.The breakdown and the calculation method of the accommodation charges, etc. that the Guest shall pay are as listed in the Attachment 1.
2.A deposit or an imprint of credit card will be required upon arrival.
3.Accommodation charges, etc. as stated in the Paragraph 1 shall be paid at the front desk with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the time of the departure of the Guest or at the timing request by the Hotel.
4.The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guest room available to the Guest.
1.The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
2.The hotel has received a business permit from the fire department. Furthermore, the Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
1.If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the Guest, make an effort to arrange other accommodations under the same conditions as far as possible.
2.If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty（up to the full amount of the room charge）, which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.
1.When the Guest experiences loss, damage, or other harm to items, cash, or valuables deposited with the Hotel due to the intentional or negligent actions of the Hotel, the Hotel will compensate for such damages. However, for items for which the Guest did not provide prior disclosure of their type and value, the Hotel’s liability for compensation is limited to 50,000 yen.
2.The Hotel shall compensate the Guest when loss, breakage or other damage is caused, through intention or negligent actions of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for goods for which the Guest has not made an advance declaration with respect to type and value, the liability of the Hotel for compensation is limited to 50,000yen, except when the Hotel is intentionally or grossly negligent.
3.The hotel is not able to store cash or items worth more than 500,000 yen.
1.If the Guest’s luggage arrives at the Hotel prior to the Guest’s arrival, it will be stored responsibly only if the Hotel has given prior approval, and it will be handed over to the Guest upon check in.
2.When a baggage or belongings of the guest are found left behind after check out, and the ownership of the article is identified, the Hotel shall inform the owner of the article and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall store the article for one month including the day it is found. As for fresh food and drinks, the Hotel will keep the article only for one day after departure.
3.The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 in the case of Paragraph 1, and with the provisions of Paragraph 2 in the case of Paragraph 2.
1.When the Guest uses the Hotel’s parking facility, whether or not the Guest deposit the vehicle’s keys, the Hotel merely provides the parking space and does not assume responsibility for the management of the vehicle. However, in cases where damage is caused due to intentional or negligent actions by the Hotel in the management of the parking facility, the Hotel shall be liable for compensation.
1.If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.
2.In order to receive the accommodation services based on the Accommodation Contract without disturbance, the Guest must promptly notify the hotel in the case the Guest finds the accommodation services contradictory from the Accommodation Contract.
1.There may be cases where the Hotel will enter the guest room without the Guest’s permission even after the Guest has checked in under any of the following cases:
（1）When the Hotel provides its service such as cleaning or room service.
（2）When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals.
（3）When it is determined that the entry into the guest room is necessary in accordance with the instructions of the police or firefighter.
（4）When it is determined that the entry into the guest room is necessary in order to protect building or facility of the Hotel.
（5）When the Hotel has determined that the entry into the guest room is necessary in order to confirm or ensure safety of the Guest.
Any dispute between the Guest and the Hotel arising from or in relation to the Accommodation Contract shall be resolved in accordance with applicable Japanese laws, and the exclusive jurisdiction shall be the district court or summary court that has jurisdiction over the location of the Hotel.
Contents: Total amount to be paid by the Guest, Accommodation Charges,
Accommodation Charge（Room Charge）
Extra Charges: Meals and Drinks or Extra Meals and Drinks（including breakfast）
and the sum of all other service charges.
Taxes: Consumption Tax
Remark 1: Accommodation charges are subject to seasonal and demand fluctuations.
Remark 2: If the tax law is revised, the revised provisions shall apply.
Remark 3: In the following cases, additional fees will be charged separately from the accommodation charges.
・If the Hotel’s equipment is found to be damaged or stolen.
・When special cleaning is required due to food or drink spillage, vomiting, stains of blood, body fluids, and filth, etc, which are recognized to be beyond normal use of the Hotel.
・If smoking is found in the room or on the balcony, a 20,000 yen（excluding tax）penalty will be charged to restore the property to its original condition.
Please refer to the below PDF
Attachment 2 Cancellation ChargesPDF
1. The percentages signify the rate of cancellation charge to the basic Accommodation Charges.
2.When the number of days contracted is shortened, the cancellation charge for the first day of the canceled period shall be fully paid by the Guest regardless of the number of days shortened.
3. Separate cancellation charges may apply for specific dates determined by the Hotel.
These terms and conditions may be subject to change without prior notice through notification by the Hotel in a manner it deems appropriate.
Definitions and Interpretation
“Guest” means the person making the booking and/or staying at the Hotel.
“Hotel” means the property which the Guest selects for accommodation.
Article 1（Applicability）
1.Contracts for accommodation and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matters not provided herein shall be governed by laws and regulations or generally accepted practices.
2.Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions with the Guest insofar as such special conditions do not violate any laws and regulations and generally accepted practices, the special contract shall prevail over these Terms and Conditions.
Article 2（Application for Accommodation Contract）
1.The Guest, who intends to apply for the Accommodation Contract with the Hotel, shall notify the Hotel of the following matters:
（1）Name of the Guest and contact information
（2）Time and date for check-in and check-out
（3）Accommodation plan for which the Guest wishes to apply
（4）Accommodation charges (According to the accommodation charges indicated in the Attachment 1)
（5）a. Name of the person applying for accommodation and his or her contact information
b. Name of the person paying the accommodation charges and his or her contact information
（6）Other information deemed as necessary by the Hotel
2.If the Guest requests to extend his, her or its stay beyond the check-out date in item（2）of preceding paragraph, it shall be deemed that the Guest applied for the new Accommodation Contract at the time when such request has been made.
3.Even after the accommodation contract has been concluded, the person that has applied for accommodation shall immediately submit a guest list containing the names, addresses, telephone numbers, etc. of all guests if so requested by the hotel.
4.The Guest’s request for accommodation plan in item（3）of paragraph 1 shall be specified only at the time when the Guest applies for the Accommodation Contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for the Accommodation Contract, the Guest shall apply for the new Accommodation Contract after canceling the existing Accommodation Contract.
5.The Guest shall apply for the Accommodation Contract agreeing that the Guest shall not transfer the Accommodation Contract or reservation for accommodation to any third party without the Hotel’s consent.
Article 3（Execution of Accommodation Contract）
1.The Accommodation Contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the Accommodation Contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.
2.If the Accommodation Contract is concluded in accordance with the provisions of the preceding paragraph, a deposit determined by the hotel based on the entire accommodation charges for the period of stay shall be paid by the date designated by the hotel.
3.The deposit will first be applied to the accommodation charges that the guest will ultimately have to pay, and if a situation arises in which the provisions of Articles 6 and 18 apply, the deposit will be alloted to cancellation charge, then to reparations. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4.If the deposit set forth in Article 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall become invalid. However, the same shall apply only in the case when the Guest is thus informed by the Hotel upon specifying the due date of payment of the deposit.
5.In the event that our hotel provides incorrect accommodation rates on our internet site or over the phone and concludes an accommodation contract with the Guest based on such incorrect rates, which are significantly lower than the rates for previous and subsequent dates without indications such as “limited”, “special”, “promotion”, etc that specify the reasons for lower rates, the accommodation contract will be deemed invalidated in accordance with the consent by mistake under civil law, and the hotel will promptly notify the Guest to that effect.
6.Prior to the scheduled stay, in order to confirm the reservation, the Hotel may make a telephone call to the contact information provided by the Guest.
Article 4（Special Contracts Requiring No Accommodation Deposit）
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract to not require the deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
Article 5（Refusal of Accommodation Contract）
1.There may be times when the Hotel will not agree to execute the Accommodation Contract under any of the following cases:
（1）When the application for accommodation does not conform to these Terms and Conditions.
（2）When there is no vacancy since the Hotel is fully booked.
（3）When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（4）When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an organized crime group（“Organized Crime Group”）as prescribed in Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members（Act No. 77 of 1991）（“Act”）, member of Organized Crime Group（“Organized Crime Group Member”）as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（5）When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden.
（6）When the Guest can be detected as carrying a specific infectious disease.
（7）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（8）When the Guest, who wishes to stay at or use the Hotel, behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（9）When the Guest, who wishes to stay at or use the Hotel, attempts to stay under a false name.
（10）When the person that has applied for accommodation did so while concealing his or her commercial purpose.
（11）When the case falls under the provisions of the Hotel Business Act.
（12）When the Guest abuses the Hotel’s employees by making unreasonable requests specified in Article 5, Paragraph 1, Item 3 of the Hotel Business Act.
Article 6（Cancellation of Accommodation Contract）
1.The Guest shall be entitled to cancel the Accommodation Contract with a notice to the Hotel.
2.In the case when the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable（except in case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has canceled before the payment）, the Guest shall pay cancellation charge as listed in the Attachment 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges by the Hotel.
3.If the Guest does not arrive at the Hotel without prior communication by 9:00 PM on the day of their reservation（or two hours past the explicitly stated arrival time if provided）, the Accommodation Contract may be deemed as being canceled by the Guest.
Article7（Right to Cancel Accommodation Contract by the Hotel）
1. The Hotel shall have the right to cancel the Accommodation Contract under any of the following cases:
（1）When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
（2）When the Guest is found to be disturbing the public order and good morals in the Hotel by making unreasonable complaints or demands.
（3）When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the following:
（a）an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
（b）an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
（c）an entity which has a director or officer who falls under Organized Crime Group Member
（4）When requests regarding accommodation are made with violent acts, or if a burden that exceeds a reasonable range is demanded.
（5）When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
（6）When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
（7）When the Guest behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
（8）When the Guest stays at the Hotel under a false name.
（9）When the guest fails to submit the guest list despite the Hotel’s request.
（10）When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions stipulated by the Prohibitions prescribed by the Hotel（restricted to particulars deemed necessary in order to avoid the causing of fires）.
（11）When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel.
（12）When the circumstances are applicable to the Hotel Business Act of Japan.
（13）When a minor stays at the Hotel without obtaining permission from the minor’s guardian.
2. In the case when the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, and the reason for cancellation is due to the preceding Paragraph 5, the Hotel shall not be entitled to charge the Guest for any of the services which the Guest has not received at the point of cancellation. However, If the cancellation is due to any other reasons, as a cancellation charge the Guest will be required to pay for accommodation and services that have not yet been provided.
Article 8（Registration for Accommodation）
1.The Guest shall register the following matters with the Hotel on the check-in date:
（1）Name, address , contact information（mobile phone number, e-mail address, etc.）
（2）For non-Japanese guests, the Hotel will take a photocopy of the passport to confirm nationality, passport number.
（3）Date and scheduled time of departure
（4）Other matters deemed as necessary by the Hotel
2.When the Guest intends to make payment for the charges mentioned in Article 9 using methods other than currency, such as accommodation vouchers or credit cards, the Guest shall present these in advance as part of the registration process as described in the preceding paragraph.
Article 9（Available Time of Guest Room）
1.The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to 11:00 a.m. of the day of departure. In the case when the Guest is accommodated continuously, the Guest may occupy the Hotel room for an entire day, except for the days of arrival and departure.
2.The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In that case, regardless of the room type, extra charge shall be paid by the Guest as indicated in the below chart（consumption tax included in the amount）.
For stays after 3:00 pm, the room rate provided on the Hotel’s official website on the applicable day will be charged.
3. Check-out by 12:00pm: 20% of the sale price on the day
4. Check-out by 1:00pm: 50% of the sale price on the day
5. Check-out by 2:00pm: 80% of the sale price on the day
6. Check-out after 3:00 pm: One night room rate for the relevant date
Article 10（Compliance with Hotel Regulations）
1.The Hotel asks that the Guest comply with the House Regulations displayed in the Hotel premises and this General Terms and Conditions for Accommodation Contract.
Article 11（Business Hours）
1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by Service directories in guest rooms.
（1）Front service; 24 Hours a day
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes. In such a case, the Guest shall be informed by the Hotel by appropriate means.
Article 12（Payment）
1.The breakdown and the calculation method of the accommodation charges, etc. that the Guest shall pay are as listed in the Attachment 1.
2.A deposit or an imprint of credit card will be required upon arrival.
3.Accommodation charges, etc. as stated in the Paragraph 1 shall be paid at the front desk with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the time of the departure of the Guest or at the timing request by the Hotel.
4.The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guest room available to the Guest.
Article 13（Our responsibility）
1.The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
2.The hotel has received a business permit from the fire department. Furthermore, the Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Article 14（Cases Where the Contracted Room Is Unavailable）
1.If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the Guest, make an effort to arrange other accommodations under the same conditions as far as possible.
2.If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty（up to the full amount of the room charge）, which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.
Article 15（Handling of Deposited Items）
1.When the Guest experiences loss, damage, or other harm to items, cash, or valuables deposited with the Hotel due to the intentional or negligent actions of the Hotel, the Hotel will compensate for such damages. However, for items for which the Guest did not provide prior disclosure of their type and value, the Hotel’s liability for compensation is limited to 50,000 yen.
2.The Hotel shall compensate the Guest when loss, breakage or other damage is caused, through intention or negligent actions of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for goods for which the Guest has not made an advance declaration with respect to type and value, the liability of the Hotel for compensation is limited to 50,000yen, except when the Hotel is intentionally or grossly negligent.
3.The hotel is not able to store cash or items worth more than 500,000 yen.
Article 16（Luggage and Personal Belonging of Guest）
1.If the Guest’s luggage arrives at the Hotel prior to the Guest’s arrival, it will be stored responsibly only if the Hotel has given prior approval, and it will be handed over to the Guest upon check in.
2.When a baggage or belongings of the guest are found left behind after check out, and the ownership of the article is identified, the Hotel shall inform the owner of the article and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall store the article for one month including the day it is found. As for fresh food and drinks, the Hotel will keep the article only for one day after departure.
3.The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 in the case of Paragraph 1, and with the provisions of Paragraph 2 in the case of Paragraph 2.
Article 17（Responsibility for Parking Facility）
1.When the Guest uses the Hotel’s parking facility, whether or not the Guest deposit the vehicle’s keys, the Hotel merely provides the parking space and does not assume responsibility for the management of the vehicle. However, in cases where damage is caused due to intentional or negligent actions by the Hotel in the management of the parking facility, the Hotel shall be liable for compensation.
Article 18 (Guest’s Liability)
1.If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.
2.In order to receive the accommodation services based on the Accommodation Contract without disturbance, the Guest must promptly notify the hotel in the case the Guest finds the accommodation services contradictory from the Accommodation Contract.
Article 19（Entry into Guest Room）
1.There may be cases where the Hotel will enter the guest room without the Guest’s permission even after the Guest has checked in under any of the following cases:
（1）When the Hotel provides its service such as cleaning or room service.
（2）When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals.
（3）When it is determined that the entry into the guest room is necessary in accordance with the instructions of the police or firefighter.
（4）When it is determined that the entry into the guest room is necessary in order to protect building or facility of the Hotel.
（5）When the Hotel has determined that the entry into the guest room is necessary in order to confirm or ensure safety of the Guest.
Article 20（Jurisdiction and Applicable Laws）
Any dispute between the Guest and the Hotel arising from or in relation to the Accommodation Contract shall be resolved in accordance with applicable Japanese laws, and the exclusive jurisdiction shall be the district court or summary court that has jurisdiction over the location of the Hotel.
●Attachment 1 The breakdown of the Accommodation Charges, etc.（Ref. Paragraph 1 of Article 2, and Paragraph 1 of Article 12）
Contents: Total amount to be paid by the Guest, Accommodation Charges,
Accommodation Charge（Room Charge）
Extra Charges: Meals and Drinks or Extra Meals and Drinks（including breakfast）
and the sum of all other service charges.
Taxes: Consumption Tax
Remark 1: Accommodation charges are subject to seasonal and demand fluctuations.
Remark 2: If the tax law is revised, the revised provisions shall apply.
Remark 3: In the following cases, additional fees will be charged separately from the accommodation charges.
・If the Hotel’s equipment is found to be damaged or stolen.
・When special cleaning is required due to food or drink spillage, vomiting, stains of blood, body fluids, and filth, etc, which are recognized to be beyond normal use of the Hotel.
・If smoking is found in the room or on the balcony, a 20,000 yen（excluding tax）penalty will be charged to restore the property to its original condition.
●Attachment 2 Cancellation Charges（Ref.Paragraph 2 of Article 6）
Please refer to the below PDF
Attachment 2 Cancellation ChargesPDF
1. The percentages signify the rate of cancellation charge to the basic Accommodation Charges.
2.When the number of days contracted is shortened, the cancellation charge for the first day of the canceled period shall be fully paid by the Guest regardless of the number of days shortened.
3. Separate cancellation charges may apply for specific dates determined by the Hotel.
These terms and conditions may be subject to change without prior notice through notification by the Hotel in a manner it deems appropriate.
Restaurant terms and conditions
当レストランではお客様にご満足いただけるようご利用に関して、下記の通り利用規約を設けております。予めご了承くださいますようお願い申し上げます。
第1条 利用規約の遵守
レストランをご利用されるお客様は、当ホテル内において当ホテルが定めて掲示した「レストラン利用規約」に従っていただきます。
第2条 営業
1. レストラン営業時間等については当ホテルホームページ、各種表示等でご案内いたします。
2. 前項の営業時間や料金等は、クリスマスおよび年末年始等の特別期間や必要やむを得ない場合には臨時変更することがございます。その場合はホームページ等によりお知らせいたします。
第3条 ご利用拒否、および予約・契約の解除について
次に掲げる場合において、ご利用（ご利用に際しての予約・契約を含む）をお断りいたします。また予約・契約を締結した後においても、その事実が判明した場合は予約・契約を解除させていただきます。
1. ご利用者に次の事由に該当する者がいる場合
（1）暴力団員による不当な行為の防止等に関する法律（平成3年法律第77号）第2条第6号の暴力団員、または同法第2条第2号の暴力団員と関係を有する企業または団体の関係者等を含む反社会勢力に属すると判断されたとき
（2）暴力団、または暴力団員が事業活動を支配する法人その他の団体と関わり合いがあると判断されたとき
（3）法人でその役員のうち暴力団員に該当する者がいるとき
2. ホテル若しくは従業員に対して、暴力、脅迫、恐喝等、威圧的行為を行い、あるいは合理的な範囲を超える負担を要求したとき、またかつて同様な行為を当ホテル、若しくは他ホテルで行ったと認められたとき
3. 泥酔または言動が著しく異常である等、他のご利用者に対して著しく迷惑を及ぼす言動をしたとき
4. 著しく不潔な身体または服装である等、他のご利用者に迷惑を及ぼす恐れが認められたとき
5. 支払い能力がないと明らかに認められたとき
6. ご利用されるお客様が明らかに伝染病にかかっている場合、若しくはその他、感染により罹患するおそれのある疾患にかかっているとき
7. 予約・契約の内容（使用目的）がお申込み時と異なり、明らかに虚偽の申告をしたとき
8. ルームウェア・プールガウン、客室用スリッパやサンダル等、レストランにそぐわない服装であるとホテルが判断したとき
9) 天災、施設の故障、その他やむを得ない事由により利用できないとき
10) その他、本規約に従わない場合や当ホテルの管理・運営上、不適切と判断されるとき
第4条 禁止事項
次に掲げる事項につきましては前項に基づく禁止事項に加え、ご遠慮くださいますようお願い申し上げます。
1) 犬（法に定める補助犬は除く）、猫、小鳥、その他の愛玩動物、家畜類の持ち込み
2) 発火、または引火性のある物品や危険物の持ち込み
3) 悪臭を発する物の持ち込み
4) 他店、若しくは私的な飲食物の無断持ち込み
5) 法令または公序良俗に反する行為、および他のお客様の迷惑や不快感を与えるような言動
6) ホテルが定めたもの以外のテイクアウト
7) ブッフェ形式のレストラン等で食べきれないほどの量を取り、大量に残されること
8) 備付け品等の移動または施設・什器備品等の破損・損傷行為あるいは持ち帰る行為
9) 所定の場所以外での飲食及び喫煙
10) 法令により所持を禁じられている銃砲刀剣、麻薬等の持ち込み
11) 広告や宣伝物の配布、物品の販売、勧誘行為等
12) レストランでの携帯電話（通話）及びパソコンを含む電子機器の使用
13) 器材持ち込みによるBGM等の音楽使用に関して、ホテル及びレストラン運営に影響のある音量での使用
第5条 事故・盗難等
ホテル内、またはレストラン内において、ご利用者の管理下にて発生した事故・盗難等につきましては、ホテル、またはレストラン側は一切の責任を負いかねます。
第6条. 駐車場の利用
当ホテルおよび当ホテルが契約している駐車場がある場合、お客様が当ホテルの駐車場を含む敷地内に駐車をされる場合、車両のキーの寄託の如何にかかわらず、当ホテルは場所をお貸しするものであって、車両の保管責任まで負うものではありません。ただし敷地内の管理にあたり、当ホテルの故意または過失によって損害を与えたときは、その賠償の責めに任じます。
第7条 免責事項
お客様お持ち込みの備品、商品、その他物品の破損、または盗難に対しては、お客様の責任のもとに管理することとし、弊社は一切責任を負いかねますので、予めご承知おきください。また、下記内容の場合につきましては、お客様、弊社双方とも免責とさせていただきます。
1) 天変地異、火災、戦争、紛争、その他双方のいずれの責に帰することのできない事由により、レストランご利用が困難になったとき。
2) 法令または国や県の指導などによるレストランご利用が困難になったとき。
3) メニューは仕入れ等の都合により変更させていただく場合がございます。
4) アレルギーのあるお客様は予めお申し出ください。お申し出がない場合はお客様の責任により対応していただく、事柄とさせていただきます。またアレルギーの状況によっては、ご利用をお断りさせていただく場合がございます。
第8条 損害賠償
お客様（お客様側のすべての関係者及びお客様が直接ご依頼された業者の方々）が故意にレストランの施設・什器等に破損等損害を与えた場合には、その修理に関してレストランよりご指示申し上げますのですみやかに修理していただくか、相当額を弁償していただきます。
第9条 お料理数量の確定（ケータリング及び貸切団体利用に限る）
お料理等をご用意する数量につきましては、ご利用日より前日の正午までにレストラン担当者にご連絡ください。それ以降はすべて手配が完了いたしますので、ご利用日にこの最終確定数量が減少した場合も最終確定数量分のご請求をさせていただきます。
第10条 予約の変更・取消
万一お客様の都合によりキャンセルなさる場合は、前々日（2日前）までにお願いいたします。基本的にキャンセル料は頂戴しておりませんが、特別料理や団体のお客様には、お客様の都合により予約の取り消しや人数の変更をなさる場合（人数の減少による予約の一部取り消し含む）、下記によりキャンセル料を請求させていただきます。 また、すでに発注・その他手配が完了しているもの（別注品含む）に関しては完了している発注・手配数分の料金を頂戴いたします。 ご予約頂いた内容とは、お料理、お飲物、個室料およびご利用者の依頼により受注した内容（お土産の手配等）を含みます。
個室および一般席の貸し切り等のレストラン予約
| ご利用日迄のご予約取り消し （人数の変更を含む） |
キャンセル料 （取り消された飲食料金に対する割合） |
|---|---|
| 14日～8日前まで | 10% |
| 7日～4日前まで | 30% |
| 3日～2日前まで | 80% |
| 前日～当日 | 100% |
個室を含む一般席の貸し切り以外のレストラン予約
| ご利用日迄のご予約取り消し （人数の変更を含む） |
キャンセル料 （取り消された飲食料金に対する割合） |
|---|---|
| 3日～2日前まで | 30% |
| 前日正午まで | 50% |
| 前日午後の場合 | 80% |
| 当日の場合 | 100% |
第11条 レストラン利用規約の改訂
本規則は、⺠法上の定型約款に該当し、本規則の各条項は、お客様の一般の利益に適合する場合または変更を必要とする相当の事由があると認められる場合には、⺠法の規定に基づいて変更します。本規則の変更は、変更後の規定の内容を、当社所定のウェブサイトに掲載し、掲載の際に効力発生日から適用されます。
第12条 その他の注意事項
・貴重品に関しましてはお客様ご自身で管理をお願いいたします。当会場では紛失・破損など、いかなる場合でも一切の責任を負いかねます。
・お持込みに関しまして、お料理全般、個人で調理作成した飲食物に関して、会場内で口にするものは衛生面の観点からお断りしております。
・駐車場の駐車位置、台数等は指示に従うこと。利用時間は飲食時間内または宴会利用時（その準備と片付け）時間内に駐車できるものとする。従わない場合は延滞金を申し受けます。
Wedding Terms and Conditions
本約款は、挙式・パーティーを行う予定であるお客様と当館との相互の信頼を高め、挙式・パーティーを円滑に執り行うことを目的として作成されたものです。
なお、この約款の解釈・運用につきましては、お客様及び、当館双方の利益を考慮させていただきます。
第１条[契約の成立]
お客様の申込書への署名及び所定の申込金の支払をもって契約は成立いたします。
なお、申込金は挙式・パーティーの代金、解約料金又は日程変更料金の一部として充当いたします。
第２条[挙式・パーティー時間の設定と時間変更]
挙式・パーティーの使用時間は、あらかじめお客様と取り決めさせていただいた時間内といたします。 お客様のご都合により、あらかじめ取り決めましたパーティー時間を超過した場合には、別表の超過料金を頂戴いたします。ただし、次の挙式・パーティー使用時間との関連で、使用時間の超過に応じられない場合もございます。
第３条[人数確定後の変更]
４５日前までに最終人数を確定させていただきます。
最終人数を確定した後に、出席されるお客様の人数が減少した場合であっても、既に発注、その他手配が完了しているものに関しては、確定した人数分の料金を頂戴いたします。
第４条[お客様によるアイテム・サービスの手配]
料飲のお持ち込みは不可となります。挙式・パーティーにおいて提供されるアイテム・サービスは、当日の円滑な進行等を目的に、原則として当館が事業者を選定し提供いたします。 お客様のご希望により、独自にアイテム・サービスを手配される場合には、事前に当館との調整をお願いいたします。
（寄託物等の取り扱いについては宿泊約款に準ずる）
第５条[費用の支払期日]
挙式・パーティーのお見積金額は、当日から起算して３０日前までに当館指定銀行口座にお振込みください。 飲食等の追加があった場合には、挙式・パーティー終了時間後に追加分を請求させていただきます。
第６条[お客様による解約・一部解約]
お客様が挙式・パーティーの契約を解約される場合には、下記の基準に従って解約料金を頂戴いたします。 なお、お客様の少なくとも一方が当館に対して明確に書面による解約の意思を表示された日をもって、下記の解約期日といたします。ここでの見積もり総額とは解約時点でのお見積額です。内金及び実費の返金は致しかねます。
キャンセル料率
当日から起算して４６日前以前： 内金（５万円）+実費
当日から起算して４５日前まで：見積もり総額から３０％ 内金（５万円）+実費
当日から起算して１４日前まで：見積もり総額から５０％ 内金（５万円）+実費
当日から起算して ３日前以降：見積もり総額から１００％ 内金（５万円）+実費
※数名がキャンセルとなった場合はその人数分のキャンセル料を頂戴致します。
※既に発注、その他手配が完了している商品等については、その料金（実費）を頂戴いたします。
※日程の延期につきましては、解約の場合に準じたお取り扱いとさせていただきます。ただし、ご日程の確定している1年以内の延期の場合日程変更料１回１万円にて可能です。但し、すでに発注その他手配が完了している内容については、その料金を頂戴いたします。
第７条 [お客様による日程変更]
お客様が挙式・パーティーの日程を変更される場合には、下記の基準に従って、当館の定める日程変更料１回１万円を頂戴いたします。
１ 日程変更は、当館が定める変更可能期間１年以内及び１回の範囲内で承ります。ただし、日程変更に伴い、プラン、特典や諸条件が異なる場合があります。
２ お客様の双方連名により申し込み手続が完了した日をもって、日程変更料金の算出基準日といたします。
３ 日程変更料金は、１回１万円となります。
４ 日程を繰上げる場合は、日程変更料は頂戴いたしません(契約条件が変更になる場合を除く)。
ただし、変更の手続がなされた時点で、既に発注その他手配が完了している内容はお支払いいただきます。なお、既にお支払いいただいている日程変更料は、解約料金に充当いたしません。
第８条[当館による解約]
以下の場合には、挙式・パーティーをご解約させていただく場合があります。
１ お客様が指定暴力団・暴力団員・暴力団関係団体又は関係者であることが判明した場合、その他法令及び公序良俗違反のおそれがあると当館が判断した場合
２ 他のお客様に迷惑のかかるおそれがあると当館が判断した場合
３ 指定した期日までにお客様からのお支払がない場合
４ 天災その他、ホテル側の責任に帰することのできない事由により会場の使用ができない場合
なお、上記１～３の場合につきましては、当館からご解約に伴う損害賠償等、金銭のお支払はせず、お客様には第６条に準じて解約料金をお支払いいただきますのでご了承ください。
上記４の場合につきましては、既にご入金いただいた金額から第６条手配が完了している料金 内金 実費の内容を差し引いた残額をご返金いたします。
第９条 [オプションの変更]
当日から起算して４５日前までにご請求書発行を致します。会場が対応可能であれば請求書発行後の追加は可能です。人数変更やオプション変更においてすでに発注、その他手配が完了しているものに関しては、確定した分の料金を頂戴いたします。
第１０条[悪天候の対応]
当日、悪天候により屋外挙式が行えないと判断された場合、屋内スペースでの挙式へと変更致します。また挙式料金のご返金はできかねます事をご了承ください。
第１１条[施設内における事故・盗難]
施設内において、お客様側の管理下で発生した事故・盗難につきましては、当館の故意または 重大な過失がある場合を除き、当館は一切責任を負いませんので十分にご注意ください。
第１２条[禁止事項]
法令で禁じられている行為、公序良俗に反する行為及び他のお客様に迷惑のかかる行為は禁止します。
(禁止事項の例示)
１ 大音響を発するものの持ち込み
２ 盲導犬、介助犬、聴導犬以外のペットの持ち込み
３ 引火・発火のおそれのあるものの持ち込み
４ 悪臭を発するものの持ち込み
５ 危険な行為
６ 備品等の移動、損傷・汚損
７ その他挙式・パーティーに関する使用目的以外の利用
第１３条[個人情報の取り扱い]
ご予約いただいたお客様の個人情報は、当館において厳重かつ適正に管理いたします。また、以下の目的以外には利用いたしません。
１ 婚礼に関するお客様への各種ご連絡及び新商品プラン、イベント等に関する情報のお知らせ、アンケート等
２ 挙式・パーティーの運営に必要な範囲での衣装、美容着付け、写真、招待状、引出物等当会場と機密保持契約を締結している指定業者への連絡
３ 警察、税務署、裁判所等の公的機関からの法令に基づく権限の行使による開示請求等
第１４条[その他]
１ 施設及び景観の保全・維持管理等に伴い、建物・植栽・室内の装飾品・器具・備品類の変更 や修 繕を行う場合があります。
２ パーティー等にご出席のお客様が、当館の駐車場をご利用される場合には、当館が定める時間までは無料です。数に限りがございますのでご注意ください。
３ 自然災害の発生、指定感染症等の流行、その他不測の事態が発生した場合の対応については、別途定める特則によることといたします。
４ その他約款に定めのない事項につきましては、日本の法令または日本における一般に確立された慣習に従っていただくものとさせていただきます。
以上
附則 ２０２１年１０月１日より全てのお客様に適応されることと致します。
なお、この約款の解釈・運用につきましては、お客様及び、当館双方の利益を考慮させていただきます。
第１条[契約の成立]
お客様の申込書への署名及び所定の申込金の支払をもって契約は成立いたします。
なお、申込金は挙式・パーティーの代金、解約料金又は日程変更料金の一部として充当いたします。
第２条[挙式・パーティー時間の設定と時間変更]
挙式・パーティーの使用時間は、あらかじめお客様と取り決めさせていただいた時間内といたします。 お客様のご都合により、あらかじめ取り決めましたパーティー時間を超過した場合には、別表の超過料金を頂戴いたします。ただし、次の挙式・パーティー使用時間との関連で、使用時間の超過に応じられない場合もございます。
第３条[人数確定後の変更]
４５日前までに最終人数を確定させていただきます。
最終人数を確定した後に、出席されるお客様の人数が減少した場合であっても、既に発注、その他手配が完了しているものに関しては、確定した人数分の料金を頂戴いたします。
第４条[お客様によるアイテム・サービスの手配]
料飲のお持ち込みは不可となります。挙式・パーティーにおいて提供されるアイテム・サービスは、当日の円滑な進行等を目的に、原則として当館が事業者を選定し提供いたします。 お客様のご希望により、独自にアイテム・サービスを手配される場合には、事前に当館との調整をお願いいたします。
（寄託物等の取り扱いについては宿泊約款に準ずる）
第５条[費用の支払期日]
挙式・パーティーのお見積金額は、当日から起算して３０日前までに当館指定銀行口座にお振込みください。 飲食等の追加があった場合には、挙式・パーティー終了時間後に追加分を請求させていただきます。
第６条[お客様による解約・一部解約]
お客様が挙式・パーティーの契約を解約される場合には、下記の基準に従って解約料金を頂戴いたします。 なお、お客様の少なくとも一方が当館に対して明確に書面による解約の意思を表示された日をもって、下記の解約期日といたします。ここでの見積もり総額とは解約時点でのお見積額です。内金及び実費の返金は致しかねます。
キャンセル料率
当日から起算して４６日前以前： 内金（５万円）+実費
当日から起算して４５日前まで：見積もり総額から３０％ 内金（５万円）+実費
当日から起算して１４日前まで：見積もり総額から５０％ 内金（５万円）+実費
当日から起算して ３日前以降：見積もり総額から１００％ 内金（５万円）+実費
※数名がキャンセルとなった場合はその人数分のキャンセル料を頂戴致します。
※既に発注、その他手配が完了している商品等については、その料金（実費）を頂戴いたします。
※日程の延期につきましては、解約の場合に準じたお取り扱いとさせていただきます。ただし、ご日程の確定している1年以内の延期の場合日程変更料１回１万円にて可能です。但し、すでに発注その他手配が完了している内容については、その料金を頂戴いたします。
第７条 [お客様による日程変更]
お客様が挙式・パーティーの日程を変更される場合には、下記の基準に従って、当館の定める日程変更料１回１万円を頂戴いたします。
１ 日程変更は、当館が定める変更可能期間１年以内及び１回の範囲内で承ります。ただし、日程変更に伴い、プラン、特典や諸条件が異なる場合があります。
２ お客様の双方連名により申し込み手続が完了した日をもって、日程変更料金の算出基準日といたします。
３ 日程変更料金は、１回１万円となります。
４ 日程を繰上げる場合は、日程変更料は頂戴いたしません(契約条件が変更になる場合を除く)。
ただし、変更の手続がなされた時点で、既に発注その他手配が完了している内容はお支払いいただきます。なお、既にお支払いいただいている日程変更料は、解約料金に充当いたしません。
第８条[当館による解約]
以下の場合には、挙式・パーティーをご解約させていただく場合があります。
１ お客様が指定暴力団・暴力団員・暴力団関係団体又は関係者であることが判明した場合、その他法令及び公序良俗違反のおそれがあると当館が判断した場合
２ 他のお客様に迷惑のかかるおそれがあると当館が判断した場合
３ 指定した期日までにお客様からのお支払がない場合
４ 天災その他、ホテル側の責任に帰することのできない事由により会場の使用ができない場合
なお、上記１～３の場合につきましては、当館からご解約に伴う損害賠償等、金銭のお支払はせず、お客様には第６条に準じて解約料金をお支払いいただきますのでご了承ください。
上記４の場合につきましては、既にご入金いただいた金額から第６条手配が完了している料金 内金 実費の内容を差し引いた残額をご返金いたします。
第９条 [オプションの変更]
当日から起算して４５日前までにご請求書発行を致します。会場が対応可能であれば請求書発行後の追加は可能です。人数変更やオプション変更においてすでに発注、その他手配が完了しているものに関しては、確定した分の料金を頂戴いたします。
第１０条[悪天候の対応]
当日、悪天候により屋外挙式が行えないと判断された場合、屋内スペースでの挙式へと変更致します。また挙式料金のご返金はできかねます事をご了承ください。
第１１条[施設内における事故・盗難]
施設内において、お客様側の管理下で発生した事故・盗難につきましては、当館の故意または 重大な過失がある場合を除き、当館は一切責任を負いませんので十分にご注意ください。
第１２条[禁止事項]
法令で禁じられている行為、公序良俗に反する行為及び他のお客様に迷惑のかかる行為は禁止します。
(禁止事項の例示)
１ 大音響を発するものの持ち込み
２ 盲導犬、介助犬、聴導犬以外のペットの持ち込み
３ 引火・発火のおそれのあるものの持ち込み
４ 悪臭を発するものの持ち込み
５ 危険な行為
６ 備品等の移動、損傷・汚損
７ その他挙式・パーティーに関する使用目的以外の利用
第１３条[個人情報の取り扱い]
ご予約いただいたお客様の個人情報は、当館において厳重かつ適正に管理いたします。また、以下の目的以外には利用いたしません。
１ 婚礼に関するお客様への各種ご連絡及び新商品プラン、イベント等に関する情報のお知らせ、アンケート等
２ 挙式・パーティーの運営に必要な範囲での衣装、美容着付け、写真、招待状、引出物等当会場と機密保持契約を締結している指定業者への連絡
３ 警察、税務署、裁判所等の公的機関からの法令に基づく権限の行使による開示請求等
第１４条[その他]
１ 施設及び景観の保全・維持管理等に伴い、建物・植栽・室内の装飾品・器具・備品類の変更 や修 繕を行う場合があります。
２ パーティー等にご出席のお客様が、当館の駐車場をご利用される場合には、当館が定める時間までは無料です。数に限りがございますのでご注意ください。
３ 自然災害の発生、指定感染症等の流行、その他不測の事態が発生した場合の対応については、別途定める特則によることといたします。
４ その他約款に定めのない事項につきましては、日本の法令または日本における一般に確立された慣習に従っていただくものとさせていただきます。
以上
附則 ２０２１年１０月１日より全てのお客様に適応されることと致します。