RESERVATION
Q. What is the normal check in /check out time?
A.
Check in : 15:00 p.m.
Check out : 11:00 a.m.
Q. Is early check-in possible?
A.
No, it is not. Check-in starts at 15:00, but our luggage storage service is available anytime before that time.
Q. When is the start date for reservation ?
A.
Reservations are open on the 1st day of 5 months in advance.
Ex) Reservation for January (1/1-1/31) will start 1st August.
※Please note that there may be some changes for reservation opening time under some circumstances.
Q. What is your cancellation policy?
A.
Below is the hotel’s official cancellation policy:
– No-show: reservation charge100%
– On the date of arrival: reservation charge100%
– One day prior to arrival: reservation charge50%
– 2 days prior to arrival~: reservation charge20%
*Certain policies may differ depending on one’s night of stay
Q. How many floors are high floor?
A.
If you reserve certain room types for higher floor , we gurantee to allocate you on above 10th floor. If you reserve other room types, we cannot receive request of higher floor.
Q. Is it possible to store our luggage before our check-in ?
A.
Yes, it is. Our reception is open for 24 hours, so we are happy to store your luggage.
Q. Can we store our luggage after check out?
A.
As a general rule, we can store your luggage only on your check-out day till you are ready to leave the city, If you have another reservation and you are returning to our hotel within 3 days, we can also store your luggaue before your next check in. Sometimes we might not be able to store all your luggage as we have limited space for storage, We appreciate your understanding in advance
Q. Do you have day-use plan?
A.
We are sorry, but our hotel does not have day-use plan. Even if you check out before midnight, one day acommodation fee is applied
ACCESS
Q. Could you tell me how to get the hotel from Haneda Airport?
A.
BY TRAIN
1) Haneda Airport →[Keihin Kyuko Line] Shinagawa station.
2) Shinagawa station →[JR Yamanote Line] Shinjuku station.
3) [Toei Shinjuku Line] Shinjuku-sanchome station. (Exit.7)
3) 8 minutes walk from the station to our hotel.
BY BUS
1) Haneda airport to Shinjuku station by haneda airport limosine bus.
2) Shinjuku station →[Toei Shinjuku Line] Shinjuku-Sanchome station. (Exit.7)
3) 8 minutes walk to our hotel.
Q. Could you tell me how to get the hotel from Nartita Airport?
A.
BY TRAIN
1) Narita Airport → [Narita Express] Shinjuku station.
2) Shinjuku station→[Toei Shinjuku Line] Shinjuku-Sanchome station. (Exit.7)
3) 8 minutes walk from the station to our hotel or you can take a taxi from Shinjuku station to us. (It costs around 1000JPY.)
BY BUS
1) Narita airport to Shinjuku station by Narita airport limosine bus.
2) Shinjuku station →[Toei Shinjuku Line] Shinjuku-Sanchome station. (Exit.7)
3) 8 minutes walk to our hotel.
Q. What is the closest train station to the hotel, and how do we get to the hotel from there?
A.
Shinjuku 3 chome station'(Tokyo Metro Fukutoshin Line) is the closest station to our hotel. After arriving at the station, take Exit C7 and walk straight on Route 305 toward ISETAN BEAUTY PARK 1. Turn right at the corner where the convinience store LAWSON is located and keep walking for about 5 minutes. You will find our hotel on the right hand side.
→Google Map
Q. How long does it take from Shinjuku station to the hotel?
A.
It takes about 16 minutes walk from Shinjuku Station East Exit.
Q. Does the hotel have any parking lots?
A.
We are sorry, but our hotel does not have any parking lots. There are some pay parking lots around our hotel.
FACILITY USAGE
Q. How much is the breakfast and what types of food ?
A.
Japanese-set breakfast is available at 2,500 yen / meal.
Time: 07:00-10:30 (The last entry time)
Q. When is the opening time for Onsen (the hotel public bath)?
A.
Our onsen is open at the following time;
① From 15:00 p.m.～02:00 a.m.(Last Entry 01:45 a.m.)
② From 06:00 a.m.～10:00 a.m.(Last Entry 09:45 a.m.)
Q. We are not staying at the hotel but can we use the hotel public bath?
A.
The onsen is only for in-house guests. Please also note that the onsen cannot be used before your check-in and after your check-out.
Q. Are we allowed to use the hotel pulic bath?
A.
Yes, you can use the piblic buth if you are a guest staying at our hotel.
Please note that it is not possible to use the public bath before check-in or after check-out.
Q. Is the hotel handicapped accessible?
A.
Our hotel is not handicapped accessible in that there are a few steps at the entrance of all the rooms, and some little steps inside the rooms in the main building.
Q. Do you hae safety box in the rooms?
A.
We do not have safety box in the rooms, but in the female and male changing room of Onsen on the 18th floor, there are valuable lockers. If you wish, you can leave your valuable items at the recepition.
Q. Do you have a laundry service?
A.
We do not have laundry service.
Q. Do you have any washing machines in your hotel?
A.
There are two washing machines and tumble dryers on 5F, 10F and 15F.
Q. Do you have any smoking room or smoking areas in the hotel?
A.
All our hotel rooms are non-smoking, but we have a smoking area on the ground floor.
Q. What are the hotel amenities?
A.
Yukata (Japanese robes), tooth brush, hairbrush are provided in your room. For ladies, face lotion, moisturizer, face wash and hair rubber are provided at the female Onsen’s locker room. For gentleman, face lotion, moisturizer, hair tonic and razor are provided at the male Onsen’s locker room.
Q. What are the sizes of Yukata(Japanese robes)?
A.
There are M size Yukata(Japanese robes) in the rooms,
If you prefer S or L or LL size, you can take it from the laundry rooms on the 5F, 10F and 15F.
Q. I am allergic to feather. Do you have any feather-free duvets and pillows?
A.
Yes, we have. If you need them, please let us know in advance as the number of these items is limited
Q. Do you rent bikes?
A.
Bicycle rental service is not available.
Q. How old can a child sleep in the same bed as an adult without any charges?
A.
Children age 5 and younger can stay for free of charge. (Children age 6 and older will be charged the same amount as adults)
Q. Whats are the amenites for children?
A.
We do not have amenities for children. If you wish, we provide you amenities for adults.
Q. Do you provide a baby bed in the room?
A.
We do not have baby-bed to lend.
Q. Do you have any breakfast for children?
A.
We have a kids breakfast. The price is 1,000 yen.
Q. Are any baby chairs available at the restaurant in your hotel?
A.
Yes,If you need, please let us know in advance as we have limited number of baby chairs.
SERVICE
Q. Is room service available?
A.
We do not have room service at our hotel. Please use our restaurnat Kakatojyo to enjoy meals
Q. Is massage or esthetic salon available?
A.
There is a massage service in our hotel.
You can enjoy massages and aromatherapy treatments in your room.
Information is available in the rooms. Advance reservations are not possible, so please call and ask for them yourself in your room.
Q. Is there any speacial arrangement for anniversary?
A.
For those who reserve our Restautant Kakatojyo (夏下冬上), a whole cake can be arranged at 2,000yen extra charge (12cm in diameter). Please order the cake by 3 days before the reservation date.
Q. Can I send a box that I purchased online to the hotel?
A.
Yes. Paid items only. When you send, please make sure to write the below details on the delivery slip.
・Full name of the reservation
・Check in date
If these information is not provided, we will not receive the item you sent.
Q.
A.