Terms and Conditions for Accommodation

(Scope of Application)
Article 1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions and the Hotel Rules and Regulations (hereinafter referred to as “Rules”) which form an integral part of the Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

 

(Application for Accommodation Contract)
Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotel (or Reservation) shall notify the Hotel of the following particulars:
(1) Name of the Guest(s).
(2) Date of accommodation and estimated time of arrival.
(3) Contact information of the applicant.
(4) Accommodation charges (based in principle on the “Breakdown of Accommodation Charges” listed in the Appendix).
(5) Other particulars deemed necessary by the Hotel.
2. Should there be any change in the particulars notified to the Hotel based on the preceding paragraph, the Guest shall promptly notify the Hotel of the revised particulars.
3. If Guests request to extend their stay, during their stay, beyond the date in subparagraph (2) of Paragraph 1 of this Article, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

 

(Conclusion of Accommodation Contracts, etc.)
Article 3. An Accommodation Contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an application deposit set by the Hotel, within the limits of the total amount to be paid by the Guest for the entire period of stay (as per the Appendix “1. Calculation Method of Accommodation Charges”), by the date specified by the Hotel.
3. If any of the following events occurs, the Hotel may treat the application from the Guest as having been made despite there being no actual intention to stay, and the Accommodation Contract shall lose its validity:
(1) When the accommodation charge specified in the preceding paragraph is not paid before the start of the stay or by the date specified by the Hotel in accordance with the provisions of that paragraph.
(2) When the Hotel attempts to contact the contact information provided pursuant to Paragraph 1 of the preceding Article but fails to establish contact within 10 days from the date of the first attempt (provided, however, that if the number of days until the date of stay is less than 10 days, contact must be established by 6:00 PM on the date of stay).
(3) When contact from the Hotel is refused.
4. The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest, secondly for cancellation charges under Article 7 and thirdly for reparations under Article 18 as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 13.
5. In cases falling under subparagraph (2) and (3) of Paragraph 3 of this Article, any received accommodation charges shall not be refunded.

 

(Request for cooperation in infection control measures at facilities)
Article 4. The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

 

(Refusal of Accommodation Contracts)
Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances.
(1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
(2) When the Hotel is fully booked and there is no vacancy.
(3) When there is a reason equivalent to the preceding item, such as when the preferential provision of guest rooms is realistically anticipated for disaster victims and personnel in charge of disaster recovery due to a disaster or other emergency situation.
(4) When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
(a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as “Organized Crime Group(s)”), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as “Organized Crime Group Members(s) “), associate members of Organized Crime Groups or persons related to Organized Crime Groups, or other antisocial groups.
(b) When the person is an Organized Crime Group or a corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member(s).
(c) A person who is a juridical person and one of its officers falls under the category of an Organized Crime Group Member.
(5) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
(6) When a person who intends to stay at this hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business
(7) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the “Act on Elimination of Discrimination against Persons with Disabilities”) on Promotion of Elimination of Discrimination on the Basis of Disability.).
(8) When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.
(9) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
(10) When the person seeking accommodation is an intoxicated person or similar, who may cause annoyance to other guests or impede the operation of the Hotel, or when the person has acted in a way that causes annoyance to other guests or Hotel staff.
(11) When the person seeking accommodation is clearly in a state of poor physical or mental health.
(12) When the person seeking accommodation is a minor unaccompanied by a guardian and without a guardian’s permission
(13) When the application for accommodation is made for the purpose of transferring the right to stay to a third party.
(14) When the application for accommodation is made despite there being no actual intention to stay.
(15) When the person has, in the past, violated the Terms and Conditions for Accommodation or the Rules of any facilities operated by the Company.

 

(Explanation of refusal to conclude a contract of accommodation)
Article 6. The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

 

(Right to Cancel Accommodation Contracts by the Guest)
Article 7. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest cancels the Accommodation Contract in whole or in part due to reasons for which the Guest is liable, the Hotel shall charge a cancellation fee as set forth in the Appendix “2. Penalty Charges (Cancellation Fees）”.
3. If the Guest does not arrive by 8:00 PM on the day of stay without notice (or two hours after the pre-notified estimated time of arrival, if specified), the Hotel may deem the Accommodation Contract to have been canceled by the Guest and may proceed with the processing accordingly.

 

(Right to Cancel Accommodation Contract by the Hotel)
Article 8. The Hotel may cancel the Accommodation Contract under any of the following circumstances.
(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
(2) When it is recognized that the Guest falls under any of the following items (a) through (c).
(a) When the Guest is an Organized Crime Group, Organized Crime Group Members, associate members of Organized Crime Groups or persons related to Organized Crime Groups, or other antisocial groups.
(b) When the person is an Organized Crime Group or a corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member.
(c) A person who is a juridical person and one of its officers falls under the category of an Organized Crime Group Member.
(3) When the Guest is behaving in such a manner as to be an annoyance to other guests.
(4) When the Guest is a patient, etc. of specified infectious disease.
(5) When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
(6) When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
(7) When the Hotel is unable to provide accommodation due to a natural disaster, facility malfunction, or any other unavoidable reason.
(8) When the Guest commits an act that hinders fire prevention or firefighting, such as smoking in bed in the guest room, or tampering with fire-fighting equipment.
(9) When the Guest is heavily intoxicated or otherwise behaves in a manner that disturbs other guests or is likely to obstruct the Hotel’s operations, or when the Guest uses language or behaves in a manner that causes distress to other guests or the Hotel’s employees.
(10) When the Guest transfers or attempts to transfer the right to stay at the Hotel.
(11) When the Accommodation Contract was concluded through a travel agent, and the payment for the accommodation fee from the said travel agent has not been confirmed. This lack of confirmation includes cases where the payment was made by bank transfer shortly before the closing time of the financial institution, or by online banking regardless of the financial institution’s business hours, but the fact of the transfer cannot be confirmed on the day because the following day is a bank holiday.
(12) When the Guest violates these Terms and Conditions or the Rules.
2. The notice of cancellation based on the preceding paragraph shall be given orally, by telephone, by e-mail, or by written document to the contact information provided by the Guest in accordance with Article 2. If such notice fails to reach the contact information provided pursuant to Article 2, in addition to applying the provisions of Article 3, Paragraph 3, the Hotel may deem the notice to have reached the Guest upon the expiration of the period during which it would normally have arrived.
3. If the Hotel cancels the Accommodation Contract pursuant to the provisions of the preceding two paragraphs, the Hotel shall not refund the accommodation fee.

 

(Registration)
Article 9. The Guest shall register the following particulars the Front Desk of the Hotel on the day of accommodation:
(1) Name, age, gender, and address of the Guest(s)
(2) Nationality and passport number for foreigners who do not have a domicile in Japan
(3) Presentation of a Residence Card for foreigners who have a domicile in Japan
(4) The date of departure and scheduled departure time
(5) Other particulars deemed necessary by the Hotel
2. When the Guest intends to make payment of the payment of the charges set forth in Article 13 by means other than Japanese currency, such as coupons, credit cards, etc., these credentials shall be shown in advance at the time of the registration in accordance with the preceding paragraph.

 

(Occupancy Hours of Guest Rooms)
Article 10. The Guest is entitled to occupy the contracted guest room of the Hotel from the check-in time to the check-out time. However, in the case of consecutive stays, the Guest may occupy the guest room all day, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph. In such a case, the full amount of the additional charge (as specified in the Appendix “3. Extended Use of Guest Room”) will be levied.
3. Even within the hours when the Guest is allowed to use the guest room pursuant to the preceding two paragraphs, the Hotel may enter the guest room and take necessary measures in the following cases:
(1) When the Hotel provides services such as cleaning or room service
(2) When the Guest is deemed likely to act, or has acted, contrary to legal provisions, the Rules, public order, or good morals
(3) When entry is deemed necessary in accordance with the guidance of the police or fire department
(4) When entry is deemed necessary for the maintenance and preservation of the building or facilities
(5) When the Hotel deems entry necessary for confirming the safety and securing the well-being of the Guest

 

(Observance of Hotel Regulations)
Article 11. The Guest shall observe the Rules established by the Hotel. Rules are posted within the premises of the Hotel.

 

(Business Hours)
Article 12. The business hours for the Hotel’s facilities and services will be announced on the Hotel’s website, posted notices in various locations, the guest service guide in the guest rooms, and through other means.
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate means.

 

(Payment of Accommodation Charges)
Article 13. The explanation of accommodation charges, etc. that the Guest shall pay is as listed in the Appendix “1. Calculation Method of Accommodation Charges.”
2. Accommodation charges, etc. as stated in the preceding Paragraph shall be paid at Front Desk at the time of the Guest’s departure or upon request by the Hotel in Japanese currency. Other means acceptable to the Hotel are coupons, credit cards, online payment services, which are recognized by the Hotel.
3. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him/her by the Hotel.
4. In the case of a reservation for 5 or more rooms (Group Reservation), the full amount of the accommodation charge shall be paid no later than 8 days prior to the date of accommodation, and the Hotel may refuse the reservation if the payment is not made.

 

(Liabilities of the Hotel)
Article 14. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.

 

(Handling when Unable to Provide Contracted Rooms)
Article 15. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.

 

(Handling of Deposited Articles)
Article 16. The Hotel shall compensate for the Guest for any loss damage, or other harm caused to articles, cash, or valuables deposited by the Guest at the Front Desk, except in the case where the damage is due to force majeure. However, regarding cash and valuables for which the Guest failed to previously declare the kind and value, the Hotel shall compensate for the damage up to a maximum of 150,000 Yen, except in cases where the Hotel is found to have acted with willful misconduct or gross negligence.
2. The Hotel shall compensate the Guest for any loss damage, or other harm caused, through intent or negligence on the part of the Hotel, to the articles, cash or valuables brought onto the premises of the Hotel by the Guest but are not deposited at the Front Desk. However, in the event that the type and value of the guest’s property or cash and valuables have not been disclosed in advance, the Hotel shall compensate for damages up to 150,000 yen, except in the case of intent or gross negligence on the part of the hotel.

 

(Custody of Baggage and/or Belongings of Guest)
Article 17. When a Guest’s baggage arrives at the Hotel prior to the stay, the Hotel shall take responsibility for its custody only if the Hotel has given its consent prior to the arrival, and shall hand it over to the Guest at the Front Desk upon check-in.
2. If baggage or portable articles are left behind at the Hotel after the Guest has checked out, the Hotel shall, in principle, await contact from the owner, inquire, and ask for instructions. If no instructions are received from the owner, valuables will be delivered to the nearest police station within 7 days, including the day of discovery, and other articles will be disposed of after a period of 3 months has elapsed. However, food and beverages, tobacco, magazines, articles that pose a risk to the sanitary environment, and other items equivalent to waste (items that are clearly broken) may be disposed of by the Hotel at its discretion, even within the storage period.
3. The Hotel’s liability for the custody of the Guest’s baggage or portable articles in the cases of the preceding two paragraphs shall be subject to the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and to the provisions of Paragraph 2 of the preceding Article in the case of Paragraph 2.
4. The Hotel may inspect the contents of lost and found baggage or portable articles at its discretion in order to handle them appropriately according to the nature of the contents.
5. If any cost is incurred in handing over a lost and found item to its owner, the owner shall bear the expense.
6. If portable articles that constitute bulky waste or require disposal costs are left behind in the guest room, common areas, or other premises of the Hotel due to the Guest’s willful misconduct or negligence, the Hotel will charge a reasonable amount as the Hotel’s agency fee, in addition to the disposal cost in accordance with the law. Furthermore, if it can be objectively inferred that the item was intentionally abandoned, or if there is no contact regarding the portable article one week after the check-out date, the item shall be treated as having been intentionally abandoned and the ownership forfeited.

 

(Liability of the Guest)
Article 18. In the event that the Hotel incurs cleaning or repair expenses for the guest room, loss of sales opportunity, or any other damage due to the Guest’s act of violating these Terms and Conditions or the Rules, or any other reason attributable to the Guest, the said Guest shall compensate the Hotel for the damage.

 

(Governing Law and Jurisdiction)
Article 19. Any dispute arising out of or in connection with the accommodation and other usage contracts between the Hotel and the Guest shall be governed by the laws of Japan, and the Tokyo District Court or the Tokyo Summary Court shall be the court of exclusive jurisdiction in the first instance.

 

(Disclaimer)
Article 20. The use of online communications from within the Hotel shall be conducted at the Guest’s own risk. The Hotel shall not be held liable for any damages incurred by the user as a result of the interruption of service due to system failure or other reasons during the use of online communications. Furthermore, if the Hotel and/or a third party suffer damage due to an act that the Hotel deems inappropriate during the use of online communications, the Guest shall compensate for that damage.

 

(Handling of Personal Information)
Article 21. The Hotel shall handle personal information provided by Guests appropriately in accordance with the Hotel’s Privacy Policy.

 

(Action Policy Against Customer Harassment)
Article 22. If any conduct determined to be customer harassment is recognized toward our employees, the Hotel will respond resolutely to protect the employees. In cases judged to be malicious or criminal acts, we may refuse the use of our facilities or accommodation. Furthermore, to ensure a more appropriate response, we will cooperate with external experts, such as the police and lawyers, and take strict action, including legal measures.
Definition of Customer Harassment: Any conduct by customers, etc., where the content of the demand is deemed invalid, or where the means and manner used to realize the demand are socially inappropriate in light of the validity of the demand, and which, by such means and manner, impairs the working environment of the employees.
[Examples of Applicable Conduct] The following list is illustrative and not exhaustive:
(1) Conduct highly likely to be deemed inappropriate regardless of the validity of the demand content:
– Physical attack (assault, injury)
– Verbal or mental attack (threats, slander, defamation, insult, verbal abuse)
– Intimidating/continuous conduct, persistent conduct, or excessive demands for apology
– Restraining actions (refusal to leave, loitering, confinement)
– Discriminatory or sexual conduct, attacks or demands targeting individual employees
(2) Conduct that may be deemed inappropriate in light of the validity of the demand content:
– Demands for product exchange, monetary compensation, or apology without justifiable reason
– Demands for unreasonable or excessive provision of services
(3) Other troublesome acts by customers:
– Time restraint (prolonged restraint that affects duties)
– Posting personal information of employees on social media/internet (publishing photos, audio, or video)
– Unauthorized taking of photographs or videos that can identify individual employees

 

(Cleaning of Guest Rooms)
Article 23. Even if the Guest requests that cleaning is unnecessary, the Hotel shall conduct guest room cleaning in light of the intent of laws and prefectural ordinances. However, the Hotel may clean the guest room at any time if it deems it necessary.
2. The Guest may not refuse the guest room cleaning mentioned in the preceding paragraph.

 

(Responsibility for Parking)
Article 24. When the Guest uses the Hotel’s parking lot, the Hotel does not assume responsibility for the management of the vehicle, regardless of whether the vehicle key is deposited. Furthermore, the Hotel shall not be responsible for any theft, loss, or damage to the vehicle, its accessories, attachments, or contents within the parking lot.

 

(Revision of Terms and Conditions)
Article 25. These Terms and Conditions may be revised as needed at any time. When these Terms and Conditions are revised, the Hotel shall notify the Guests by posting a notice of the change, the content of the revised Terms, and the effective date within the Hotel premises, or by publishing them on the Hotel’s website, or by other appropriate methods..

 

[Appendix]
1. Calculation Method of Accommodation Charges
(Ref. Article 2, Paragraph 1; Article 3, Paragraph 2; Article 10, Paragraph 2; and Article 13, Paragraph 1)
If the tax laws are revised, the revised provisions shall apply.

Breakdown of Accommodation Charges:
i.) Basic Accommodation Fee or Accommodation Package Fee
ii.) Charges for food, beverages, and other usage
iii.) Various taxes stipulated by laws, such as consumption tax
iv.) Service Charge (① + ②) × 10%

(Note)
1. Accommodation charges shall be based on the price list posted inside the premises and on the website, etc.
2. Only children under the age of elementary school may sleep in the same bed with an adult, exceeding the room’s maximum occupancy. This is limited to a maximum of 1 child per bed. However, the number of people may be restricted depending on factors such as the size of the guest room.

 

2. Penalty Charges (Cancellation Fees）
(Ref. Article 7, Paragraph 2)
Standard Rooms
– 2 days prior: 100%
– 1 day prior: 100%
– On the day: 100%
– No-show: 100%

(Note)
1. The percentage (%) represents the ratio of the penalty charge to the accommodation charge (including the affiliated rate portion for accommodation plans in partnership with other businesses). If the amount calculated according to the cancellation policy set by the affiliated external business exceeds the penalty charge calculated above, that higher amount will be collected as the penalty charge.
2. If the reserved number of days is shortened, a penalty charge will be collected for the day(s) for which the accommodation has been cancelled due to the shortening, regardless of the number of days shortened.
3. Separate penalty charges may apply for specific dates (which include, but are not limited to, holidays such as the New Year period, Golden Week, and Obon season).
4. Conditions may be subject to change depending on factors such as the accommodation plan or the number of guests.

 

3. Extended Use of Guest Room
– 12:00～14:00 30% of the Regular Charge
– 14:00～16:00 50% of the Regular Charge
– After 16:00 100% of the Regular Charge

(Note)
1. If a Guest wishes to use the guest room outside the prescribed hours, this may not be possible depending on the availability of rooms.
2. Charges may vary depending on the room type, so please inquire at the Front Desk in advance.